Director, Residential Student Experience - FT

Campus Operations

Beatrice

Professional

Full-Time Regular

02163

Under the general direction and supervision of the Dean of Student Development, the Director, Residential Student Experience provides leadership, management, and direction for comprehensive College-wide Residence Life operations. In this role, the Director is responsible for providing a robust residential program that contributes to the overall student experience and to the College’s mission. This position is responsible for developing and maintaining an inclusive residential learning environment that is conducive to the overall development of residence hall students. The Director works closely with the Director, Residential Operations, to ensure a cohesive, well-supported residential environment for all students. This is a full-time regular position requiring regular travel to all three campuses.

Residential Student Experience Management: Oversees the student-facing functions of college-wide residence hall programs across all campuses, including room assignment processes, occupancy tracking, move-in and move-out assistance, and housing eligibility verification. Ensures consistent and student-centered processes are in place and followed across all residential locations. Travels regularly to all three campuses to maintain visibility, support campus staff, and fill in as needed for residence hall events and activities.

eRezLife Systems Coordination: In coordination with the Director, Residential Operations, supports eRezLife housing management platform functions related to room assignments, occupancy tracking, housing eligibility, enrollment holds, and student account coordination. Coordinates on system configuration and shared reporting needs to ensure that the student experience staff have appropriate access and training.

Supervision of Resident Assistants: Directly supervises and trains resident assistants in problem resolution, team building, and residential programming. Establishes clear performance expectations, schedules, and accountability standards for operationally assigned RAs. Coordinates with the Director of Residential Operations and campus Assistant Directors to ensure RA assignments are appropriately designated and communicated. Partners with the Director of Residential Operations on RA onboarding and training.

Strategic Planning: Initiate and facilitate Residence Life strategic planning, assessment, and team building within the department.

Procedures Development: Assists in the development and implementation of student-facing residence life processes and procedures consistent with College policy, including (but not limited to) community standards, conduct processes, and residential programming guidelines. Reviews best practices on an ongoing basis and reviews internal procedures to ensure the student residence life experience meets and exceeds expectations.

Residence Life Programming: Develop and implement, in cooperation with Residence Life staff, a comprehensive residence life programming model that builds student community and well-being and fosters academic, social, cultural, and personal growth while contributing to student retention. Evaluate the success of programming through co-curricular assessment tools.

Student Conduct: Oversees Residence Life professional staff in the student conduct process. Supervises Residence Life Managers in the adjudication of cases, conducts training, provides consultation on student conduct issues in the residence halls, and ensures compliance with applicable College standards and local/state/federal laws. Acts as a resource for Residence Life staff in mediating conflict resolution and enforcing community standards.

Recruitment and Marketing Coordination: Participates in recruitment and marketing activities in conjunction with Public Information and Admissions to promote residential living to new and prospective students. Represents residential student experience during campus events, including New Student Orientation, Discovery Days, and other recruitment activities. Develops and maintains promotional materials that highlight the benefits of on-campus living at SCC.

Participate in College Teams: Participate and collaborate with College teams as requested, including the CARE team, Prevention Team, and Title IX.

Promote a Culture of Belonging
Support and promote an environment of belonging where all students, faculty members, and college employees feel welcomed, valued, and empowered to contribute. Foster a community where each individual and their varied perspectives enrich the educational experience and create a safe and respectful environment. Support the College’s policies and programming related to access, fair employment, and equal opportunities for all.

• Perform other related duties within the division as assigned.

• May be required to perform associated duties, functions, or assignments in other divisions/programs/areas as required.

• Perform other College functions and duties as assigned.

• Must be able to work varied days, hours, shifts, locations, and campuses as required. Work schedule (hours/days/work location) is scheduled by Southeast Community College based upon the needs of the College. Work hours, shifts, days, and work locations may vary depending upon the needs of Southeast Community College and are subject to modification. Due to the 24/7 nature of residential housing, emergency or scheduled special activities may require hours outside of the regular workweek.

• Knowledge of current educational trends, student development theory, residential life philosophy, and housing operations on a college campus.

• Demonstrated effectiveness in overseeing a robust residence life program.

• Ability to organize, develop, and implement student development programs for the benefit of the residential students.

• Ability to manage multiple levels of professional and student staff.

• Experience in budgeting, strategic planning, program and outcomes assessment, and crisis management.

• Ability to help students with college adjustment-related concerns and make appropriate referrals to the college or community resources as necessary.

• Capacity to manage stress and maintain personal and emotional stability in a demanding work environment.

• Effective interpersonal skills, including a demonstrated commitment to diversity and to creating a welcoming environment.

• Ability to work collaboratively with faculty, staff, parents, administration, and students.

• Teamwork skills and ability/skills to communicate effectively with groups and individuals in problem resolution.

• Ability to apply fair and equitable disciplinary sanctions upon students who have violated established policy.

• Ability to communicate effectively both in writing and in person, and on the phone.

• Strong organizational skills, with a demonstrated attention to detail.

• Competent with technology and able to learn new systems.

• Knowledge and ability to use a computer for word processing, database management, email, and other administrative functions.

• Demonstrated ability to supervise, train, and evaluate staff and student employees, including the ability to set clear performance expectations and hold staff accountable fairly and equitably.

• Ability to work collaboratively across divisions and departments, building effective working relationships with the campus.

• Strong organizational skills with demonstrated attention to detail, the ability to manage multiple priorities simultaneously, and a track record of following through on complex, multi-step operational processes.

• Effective written and verbal communication skills, including the ability to develop clear procedural documentation, communicate operational expectations to diverse audiences, and produce accurate reports for institutional leadership.

• Ability to respond effectively to emergencies and crises, including after-hours and weekend response as required.

• Ability to work varied days, hours, and locations across multiple campuses and to travel regularly between the Beatrice, Lincoln, and Milford campuses as required.

• Demonstrated commitment to creating a safe, inclusive, and welcoming residential environment for all students, staff, and campus partners.

• Ability to facilitate strategic planning and program assessment, including the use of co-curricular assessment tools to evaluate programming effectiveness and student outcomes.

• Knowledge of applicable laws, regulations, and institutional policies governing student conduct, Title IX, CARE team protocols, and residential student welfare.

• Ability to communicate effectively in writing, in person, and on the phone.

• Ability to use basic computer skills.

• Ability to lift and carry up to fifty (50) pounds for short distances and move tables, chairs, and media equipment when necessary.

• The individual must possess the above skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Bachelor’s Degree in education, business, human resources, human development theory, counseling, psychology, sociology, or a related field.

• Two (2) or more years of experience working with students in a college residence life environment.

• Master’s Degree in education, administration, business, human resources, human development theory, counseling, psychology, sociology, or a related field.

• Two (2) years of residence hall leadership experience in a collegiate setting.

• Experience with professional staff supervision, budgeting process, housing software, and student conduct processes.

$57,185 per year

SCC BEN Dollars – Eligible Employees: Full-time status. Regular employees with an FTE of 0.75 or greater will be eligible for SCC Ben Dollars. All employees will be required to elect a health insurance option. If the cost of insurance coverage selected by an employee exceeds the SCC Ben Dollars available, all additional costs will be withheld from the employee’s paycheck. Any SCC Ben Dollars that the employee does not elect to use for the purchase of dependent health and dental insurance will be paid to the employee in cash at $0.93 per $1.00 benefit dollar. All amounts paid are subject to withholding for income and employment taxes, but not subject to the College’s contribution toward the Retirement Savings Plan – Group Retirement Account (GRA).

Normal working hours for this full-time regular position are scheduled between 7:00 a.m.and 5:00 p.m., Monday through Friday, requiring a minimum of a 40-hour work week, based on a 260-day work calendar. Scheduled special activities, emergencies, or temporary schedule changes may require hours outside of the regular workday or workweek. Evening and weekend availability is an occasional part of the job.

05/29/2026

Yes

If accommodation or assistance is needed to complete this application, contact Human Resources at 402-437-2553.