What are the responsibilities and job description for the Operations Associate position at SOUTHEAST ASIA MARKET, LLC?
Operations Associate Job Description
We are seeking an experienced Operations Associate to manage a fleet of fifteen cargo vans, box trucks and up to thirty (30) team members. Team members will include drivers, warehouse personnel and any other logistics department personnel. The goal of the Operations Associate position is to assist the Operations Director and team to ensure that business operations is flowing smoothly through the entire shift.
The Operations Associate shall be responsible for:
- Oversee and monitor our fleet via the logistics tracking system and track driver progress and performance;
- Create or adjust routes on an as needed basis, based on business demand and available drivers on shift;
- Resolve daily issues by assisting drivers resolve delivery issues. This includes but not limited to: setting up and mobilizing a rescue plan, vehicle accidents, vehicle breakdowns, locating customer’s entrance and locating products on the truck;
- Monitor drivers and their performance throughout the shift to ensure that all drivers are fully supported and deliveries made in a timely manner;
- Ensure drivers follow accident protocols in the event of an accident whether it involves a third party member or not. Obtain statement and pictures from drivers when an accident has occurred;
- Record and report any issues/information coming from the drivers as they complete deliveries to the sales team. (ie: delivery times/window, loading dock/entrance location, etc.);
- Collaborate with the Purchasing team to make timely pick ups to restock our inventory;
- Collaborate with the Sales team to make timely deliveries and all other customer service related matters;
- Pick and pack any orders based on urgency and priority or as needed;
- Receive and put-away any products that are delivered into the warehouse;
- Process returns that come back from customers with drivers;
- Ensure invoices and shipping documents are properly brought back from drivers’ route.
- Ensure drivers are clocking in and out in a timely manner as they return to the warehouse from their deliveries;
- Routinely review routes with the Lead Driver and Operations Director to ensure that the routes provided are the most efficient with the goal to save on cost and deliver in a timely manner;
- Provide coverage for other members of the Operations team on an as needed basis;
- Enforce company’s operational and food safety policies and procedures;
- Any other assignments that may be assigned by the Operations Director;
- Take and maintain inventory of all logistics and warehouse equipment;
- Oversee the entire fleet of vehicles - organize and record maintenance logs for each vehicle to ensure all vehicles are in good standing condition;
- Inspect all vehicles after they come back from deliveries to ensure no products/returns left on all the vehicles;
- Make sure all vehicles have the required equipment and are functioning properly;
- Data Collection to monitor and maintain warehouse and logistics department’s personnel performance.
Preference:
- 3 Years experience in dispatching in a distribution business;
- 3 Years experience in supervising a crew in a warehouse environment;
- Proven organizational skills.