What are the responsibilities and job description for the Restaurant Captain/Lead Server position at Southall?
Position: Restaurant Captain/Lead Server
Reports to: Food & Beverage Manager
Job Type: Full-Time, Hourly
Position Description
Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. The Captain will be responsible for the oversight of dining service in our signature restaurant.
Responsibilities
- Provide an immersive well curated dining experience to our guests by highlighting our seed to table operation.
- Communicate guest orders including any special needs or requests to the kitchen and bar using the hotels point-of-sales system; coordinate food and beverage timings
- Anticipate guest needs
- Provide Gueridon tableside cooking and training presentations
- Attend bar and wine service training
- Understanding front of house and back of house procedures
- Ability to coordinate with culinary staffs daily and weekly changes and requests
- Must possess comprehensive of the reservation process
- Perform new staff mentoring, training, providing insight and direction
- Completes all restocking and cleaning duties by performing opening and closing side work as instructed
- Memorizes menu items, recipes, and daily specials in order to answer questions and make recommendations to customers.
- Attends all pre-meal and departmental meetings in person in order to enhance communications and knowledge of products, service and facility.
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the property at all times
- Present a clean and professional appearance at all times
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Properly and accurately close guest checks; process cash and credit card payments; room charges, properly settle voided checks or complimentary meals
- Work harmoniously and professionally with co-workers and supervisors
Skills and Experience
- Restaurant hospitality experience
- Strong team leadership and organizational skills
- Food, wine, and liquor knowledge
- Excellent communication skills
- Attention to detail
- Strong problem-solving skills
Education and Requirements
- High School Diploma
- Must be able to push, pull and lift 50 lbs.
- Available to work weekends, evenings and/or holidays
- Must be able to walk and stand for prolonged periods as needed and able to work in all weather conditions
Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.