What are the responsibilities and job description for the VETERANS AFFAIR OPTIONS COUNSELOR/OKLAHOMA INSURANCE DEPARTMENT REPRESENTATIVE position at South Western Oklahoma Development Authority (SWODA)?
Job Summary
Responsible for the enhancement of the quality of Veteran Directed care management, maximize satisfaction and promote cost effectiveness. Will be accountable for the full client care cycle. Options Counselor duties include assessing, planning, implementing, monitoring, evaluating actions required to meet the client’s health and human services needed, completing, and timely submitting required reporting.
Provide accurate and objective counseling, assistance, and advocacy relating to Medicare fraud, waste, abuse, education, and Medicare enrollment assistance.
Responsibilities
- Conduct Veteran assessments.
- Develop a plan of care describing goals and implementation of alternatives to reach desired goals and document completion and monitoring of these goals.
- Monitor service delivery and evaluation of client care plan and client satisfaction with service.
- Maintain, organize, and protect client records.
- Help clients make informed decisions by acting as their advocate
- Develop effective working relations and cooperate with care partners throughout the entire case management process
- Make the extra effort and interact with clients to keep track of their progress and to ensure satisfaction
- Record case information timely and accurately complete all necessary forms, billing, and reports
- Adhere to professional standards as outlined by protocols, rules and regulations
- Complete training, testing, and meetings required for the grant.
- Conduct personalized counseling on the phone, on line, and in person regarding Medicare.
- Conduct education programs on Medicare programs.
- Distribute educational materials throughout the service area.
- Recruit volunteers.
- Data entry into the database as required.
- Other duties as assigned.
Qualifications
- Bachelor’s Degree in related healthcare field, LPN, or RN preferred. One year paid professional experience with the elderly or disabled required.
Pay: From $18.30 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person