What are the responsibilities and job description for the Treatment Coordinator position at SOUTH VALLEY ORAL SURGERY?
Treatment Coordinator – Oral Surgery
South Valley Oral Surgery - Gilroy, San Jose and Los Banon, CA
Position Highlights:
Join our elite oral surgery practice as a Treatment Coordinator, a role vital in providing exceptional patient care and supporting our clinical team. As a Treatment Coordinator, you will greet patients, answer phones, schedule appointments, provide cost estimates, and collect patient payments. Additionally, you will manage the doctor's schedule and handle all communications with patients and referring offices.
- Provide exceptional customer service to patients, referring offices, and team members via phone, in person, or electronically.
- Update and maintain accurate patient insurance information and collect payments from patients professionally and efficiently.
- Optimize the doctor's schedule and prioritize tasks according to the patient schedule to ensure effective time management.
- Collaborate with the clinical team to ensure an excellent patient experience.
- Understand doctor treatment recommendations, develop comprehensive treatment plans, and communicate treatment options and associated costs clearly to patients.
- Maintain confidentiality of all patient information in accordance with HIPAA regulations.
Perform other related duties as assigned.
Who We Are:
South Valley Oral Surgery is dedicated to exceptional oral surgery in a comforting environment, prioritizing patient needs through collaboration with their general dentist. Our vision is global leadership in oral health, focusing on outstanding patient experiences and industry standards. We foster a positive work environment with career growth opportunities, comprehensive benefits, and a supportive culture that values work-life balance. Our goal is to empower employees to deliver excellent patient care and build strong relationships with referring dentists.
What We Offer:
We prioritize your personal and professional well-being, covering aspects from health to financial and social welfare.
- Health, Dental, Vision, Life Insurance
- Paid Time Off
- 401(k)
- Short/Long Term Disability
- Employee Assistance Program
- National Discount and Rewards Marketplace
- BLS/CPR Certification
- Career Path Advancement to clinical or management positions
Required Qualifications:
- High school diploma or equivalent required.
- One year of customer service experience.
- Strong teamwork and independent work capabilities, demonstrating good judgment and critical thinking.
Preferred Qualifications:
- Understanding of dental terminology.
- Basic office skills such as typing and filing.
- Good organizational skills.
- Attention to detail
Paradigm Oral Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, and protected veterans' status.