Medical Assistant Pump CGM Specialist

Medical Assistant Pump CGM Specialist Recruitment began on November 19, 2025 and the job listingExpires on January 31, 2026 Central Austin, TX Full-Time Texas Diabetes & Endocrinology, P.A. (TD&E) has grown over the years to meet the Endocrinology needs of the Austin community. Our mission is to strive to provide expert care in Diabetes, Thyroid problems, Osteoporosis, weight management, and hormonal conditions by providing thorough evaluations and innovative, personalized solutions focused on our patients success. Our employees are the strength that keeps us moving forward. Our Central office is looking for a full-time Medical Assistant Pump CGM Specialist to join the Clinical team! The Medical Assistant (MA)-Pump/CGM Specialist serves as the liaison between pharmacies, patients, and their providers regarding insulin pump and CGMS orders. This role may occasionally need to obtain prior authorizations (PAs). This position may also assist with other clinical duties. Key Functions include but are not limited to: Orders pumps and CGMS for assigned location(s); completes PAs and coordinates delivery as needed. Orders labs for patients as required by practitioner Administers the pump denials process which includes Letters of Necessity Uploads PAs and logs all patient interactions in the electronic medical records (EMR) system Answers Pumps phone line; returns all voicemails. May assist with walk-in patients. May assist with pump downloading duties as assigned Communicates with patients via the patient portal. Additional Non-Essential Functions: Assists with calls on the emergency/MD line Assist with training of new employees May assist with faxes and mail to include collecting and routing electronic and paper faxes to appropriate department folder or employee, routing provider mail noting last visit information, and scanning documents into the patient file May assist in administering injections May assist with Floor MA duties during staffing shortages May act as the site’s point of contact for drug sample/drug rep management to include informing drug reps of drug sample needs, coordinating delivery, and maintaining the drug medication sample closet and drug medication inventory May occasionally assist with moving or lifting patients up to 50 pounds May assist with CGMS initiations including insertion, patient training, removal, result downloads for provider and cleaning/maintenance of devices. Additional duties as assigned Qualifications Experience: Required: 1 year of prior Medical Assistant experience Preferred: 2+ years of prior Medical Assistant experience Graduate from an accredited Medical Assistant Program; Certified or Registered Medical Assistant credentials Prior clinical/triage support experience. Bilingual in English and Spanish AAP/EEO Statement Texas Diabetes & Endocrinology, P.A. (TD&E) provides equal employment opportunities (EEO) to all employees and applicants for employment in accordance with applicable federal, state, and local laws. TD&E complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.