What are the responsibilities and job description for the Front Desk Customer Service Representative position at South Towns Tennis Club?
Front Desk Customer Service Representative
Join Our Team!
Are you someone who genuinely enjoys making people feel welcome? Do you thrive in a fast-paced environment where no two days are exactly the same? If you're outgoing, dependable, and love providing exceptional customer service, we'd love to meet you!
We are a locally owned and operated indoor tennis and pickleball club committed to creating a fun, welcoming community for players of all ages and skill levels. Our front desk team plays a huge role in that experience. Every interaction matters, and we're looking for someone who takes pride in making each customer feel valued from the moment they walk through our doors.
What We're Looking For
The ideal candidate is:
- Friendly, positive, and genuinely enjoys interacting with people
- Dependable and able to work independently with confidence and accountability
- Comfortable multitasking in a busy environment
- A quick learner with strong attention to detail
- Comfortable using computers, email, and point-of-sale systems
- Passionate about providing outstanding customer service
- Excited to be part of a close-knit team that works hard and supports one another
Experience with customer service or a POS system is preferred, but a great attitude and willingness to learn are just as important.
Candidates should have their own transportation and be willing to drive in all weather conditions.
Position Requirements
Must be able to consistently work the three shifts listed below.
Applications that do not confirm this availability will not be considered.
Available Shifts
- Tuesday: 6:00 PM - 10 PM
- Saturday: 7:00 AM – 12:00 PM
Responsibilities
- Welcome members and guests while creating a friendly first impression
- Assist customers through the check-in process
- Answer incoming phone calls and respond to customer inquiries
- Process payments accurately
- Register customers for programs and reserve courts using our Club Automation software
- Perform light clerical work and data entry
- Help maintain a clean, organized, and inviting clubhouse by completing light cleaning and side work
Perks & Benefits
- FREE club membership for all staff
- Work in a fun, active environment surrounded by tennis and pickleball
- Be part of a supportive team that values great customer service
- Opportunity to build relationships within a welcoming community
If you're someone who enjoys connecting with people and wants to be part of a team that takes pride in creating a great experience for every customer, we'd love to hear from you!
For questions, please email Andrea at atoczek@southtownstennis.com.
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
Application Question(s):
- Are you willing and able to consistently work the three shifts listed?
- Why would you like to join our team?
Work Location: In person
Salary : $16 - $17