Service Manager

South Texas Truck Centers is seeking a Class 8 Truck Service Manager to supervise all aspects of a commercial truck repair shop. The Service Manager will be held accountable for effectively achieving and maintaining dealership goals concerning customer satisfaction, revenue, gross profit and department profit as provided in the dealerships marketing and business plan.

South Texas Truck Centers carries the Volvo heavy duty truck lines in Corpus Christi, TX, Volvo and Mack heavy duty truck lines in Laredo, TX and Pharr, TX.

We offer competitive wages and a full benefits package including medical, dental, life, disability insurance, 401(K), paid holidays, and paid vacation/personal time.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Customer relations including maintaining relationships with insurance company personnel.
• Quality Assurance – Review estimates and actual repair time.
• Labor Pricing.
• Managing shop staff including Administration, Foreman, Service Writers, and Technicians.
• Initial and on-going training and support of shop personnel.
• Prepare an annual marketing plan and budget for the shop.
• Regularly monitor actual performance to plan and determine reasons for variance.
• Personally call on large fleet accounts as directed by the Service Director.
• Maintain awareness of current and projected market conditions.
• Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
• Perform other duties as assigned by the Director.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Sit or stand for prolonged periods of time.
• Climbing in and out of vehicles.
• Occasional stooping and bending.
• Ability to lift/push/pull up to 45 lbs.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High School diploma or equivalent.
• Valid driver's license with good standing MVR.
• Minimum 4 years’ experience as a Shop Manager.
• Heavy Duty Truck, Trailer, Truck Equipment and/or Body Shop experience is a plus.
• Dealership experience preferred.
• Must know Karmak System and have strong computer skills.
• Must be a leader capable of motivating a staff to succeed.
• Excellent verbal and communication skills.
• Detail oriented.
• Selected candidate will be required to attend training sessions for products serviced by the company at the company's expense.
• Ability to successfully pass a General Abilities Assessment and Post-offer background check, physical and drug screening.

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• Manager: 4 years

Required experience:

• Manager: 4 years
• Do you have OEM Service Manager Experience: 3 years

Job Type: Full-time

Job Type: Full-time

Pay: $72,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Service Management: 4 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $72,000 - $150,000