What are the responsibilities and job description for the Store Manager position at South Texas Lighthouse for the Blind?
Meridian, Mississippi
Store Manager – NAS Meridian
POSITION SUMMARY:
Responsible for the daily operations of the retail store, warehouse, IEE and HAZMAT operations, if applicable. Maintains store appearance and product presentation to company standards, ensuring all products and displays are merchandised effectively to maximize profitability. Oversees the purchasing and handling of all products and supervises store employees conducting training on an as needed basis while complying with established policies and procedures.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Sales, Customer Service:
- Meets and/or exceeds established profit goals.
- Ensures customer needs are met, complaints are resolved, and service is quick and efficient.
- Avails self to all customers, communicates and identifies needs and addresses questions/concerns.
Inventory Control:
- Maintains a minimum of 97% in stock rate.
- Coordinates and maintains all aspects of inventory control in accordance with designated policies and procedures.
- Investigates and resolves inventory discrepancies.
- Maintains current Material Safety Data Sheets (MSDS).
- Monitors a loss prevention program to protect the company’s inventory and assets, immediately addressing any loss prevention issues.
- Coordinates and executes warehouse duties, overseeing shipping, receiving and delivery of items.
Purchasing:
- Coordinates all purchases in accordance with policies and procedures, ensuring that all items stocked are, in compliance with (IAW) contract provisions, (AbilityOne -JWOD), and Essentially the Same programs).
Personnel Supervision:
- Complies with established personnel policies and procedures.
- Addresses employee performance issues and discipline issues in a timely manner in coordination with South Texas Lighthouse for the Blind Human Resource Department.
- Supervises, evaluates and directs the work assignments of employees ensuring all training requirements are met.
- Assigns, schedules, monitors and delegates work appropriately and effectively for personnel.
Budgeting and Planning
- Work with Senior Leadership to establish fiscal revenue for assigned markets/segments.
- Ensures established budgeting and planning goals are met.
Other Requirements:
- Coordinates facility maintenance as required.
- Hold daily staff/huddle meetings to communicate daily instruction.
- Adhere and perform all contract requirements to include BSC, IEE, and HZMT.
- Performs all other duties, as assigned.
Required Experience
JOB QUALIFICATIONS:
- High School diploma or GED equivalent required.
- Completion of college in business and/or retail management courses preferred.
- Minimum three to five years supervisory or management experience including inventory management, shipping and receiving, and customer service.
- Knowledge of effective merchandise presentation standards
- Understanding of basic retail concepts (gross margin, markdowns).
- Proficiency in using e-mail, Internet, POS system, MS Windows, and Excel.
- Demonstrated ability to build effective teams and motivate employees.
- Strong initiative and leadership skills.
- Excellent communication skills, both verbal and written.
- Good problem-solving skills.
- Ability to adapt quickly and react positively to business needs and changes in strategies.
- Current driver’s license and proof of insurability.
- Must be able to lift up to 25 pounds.
- Must be flexible in schedule to meet customer demands.
- Perform other job duties, as assigned.
WORKING CONDITIONS:
Works in normal retail store and warehouse environment.