What are the responsibilities and job description for the Service advisor position at South Shore Nissan?
Company Description
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Role Description
This is an on-site, full-time role for a Service Advisor at South Shore Nissan, located in Amityville NY. The Service Advisor will serve as the primary point of contact for customers, ensuring exceptional customer service and satisfaction. Responsibilities include scheduling service appointments, communicating repair processes, estimating costs, and advising customers on necessary maintenance or repairs. The role also involves collaborating with the service team to deliver high-quality aftersales support and maintaining updated records of services performed.
Qualifications
- Strong skills in Customer Satisfaction, Customer-focused Service, and Customer Service
- Excellent verbal and written Communication skills
- Experience or knowledge in Aftersales is a plus
- Ability to build strong customer relationships and maintain a professional demeanor
- Organizational and time management skills with attention to detail
- Prior experience in an automotive service advisory or a similar role is advantageous
- Proficiency with computer systems and service management software