Applications Analyst / SharePoint

We're hiring! South Shore Health is looking for an Applications Analyst - SharePoint to support and enhance our SharePoint environment and user experience.

This role will report to the Digital Advancement Applications Supervisor. This role is responsible for assisting in the design, development, and maintenance of applications. While SharePoint will be the primary focus, the Analyst may also support various other applications as assigned, demonstrating flexibility and adaptability in managing a diverse range of software.

Reviews and maintains an in-depth knowledge of assigned system applications, related departmental policies, procedures and business operations, staffing and scheduling principles, and system configurations. This individual will be involved with configuring and rolling out new features, troubleshooting system issues and providing day to day support. May participate in on-call coverage as assigned.

Job Responsibilities:

This role involves a range of responsibilities related to managing and supporting various software applications and systems. Key responsibilities include:

• SharePoint Online Management: Collaborate with the team to create, manage, and support SharePoint Online sites and features, ensuring effective integration and use within the organization.
• Microsoft Power Platform Utilization: Develop and maintain forms and workflows using Microsoft PowerApps and Power Automate to streamline processes and enhance functionality.
• System Transition Support: Assist in migrating systems and data from on-premises solutions to cloud-based platforms, including SharePoint Online and other Microsoft services.
• Technical Support: Provide support through the hospital IT service desk, addressing and resolving incidents in a timely manner and prioritizing requests.
• Process Improvement: Recommend and implement process and customer service improvements, innovative solutions, and policy changes. Apply project management skills to deliver system benefits to the hospital.
• Issue Resolution: Investigate and troubleshoot technical issues as identified.
• Vendor Coordination: Work with vendors to manage regular upgrades, configure or add new services as needed, document new features, and provide education to staff.
• System Maintenance: Perform ongoing performance tuning, system upgrades, and resource optimization as required.
• Documentation and Training: Develop user procedures, guidelines, and documentation. Train staff or trainers on new processes and functionalities.
• Carry out special duties, tasks, or projects as assigned.
• Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
• Embraces technological advances that allow us to communicate information effectively and efficiently based on role. Background in programming, systems analysis, design and problem-solving a plus.
• Ability to translate user requirements into functional and design specifications, communicate with report consumers to gather specifications, review designs, present drafts, and validate results. Possesses comprehensive knowledge of hospital operations, procedures/functions and the relationships between them.

Leadership Competencies:

• Strong relationship building and effective communication skills
• Ability to troubleshoot technical issues
• Experience organizing and running multiple projects
• Strong organization, analysis and problem-solving skills required, with an emphasis on attention to detail and the ability to work on multiple projects simultaneously
• Strong interpersonal skills and effective written and oral communication skills
• Ability to adapt to a changing environment, problem solve and develop solutions

Education & Experience:

• Bachelor’s degree in Business, Health Care Administration, Clinical/Business Information Systems, Informatics, Information Technology, or a related field. Equivalent experience is also considered
• Experience in healthcare technology, clinical settings, or operations is preferred
• Familiarity with Microsoft Power Platform, including Power Apps and Power Automate, is preferred
• Understanding of Microsoft Teams and its integration with SharePoint is preferred
• Experience with SharePoint Online administration is preferred
• Prior professional experience with SharePoint and Microsoft technologies is highly desirable

Skills and Knowledge:

• Knowledge and experience with health care information systems or knowledge of processes and workflows in business and clinical settings.
• Flexible team player with strong project management and organizational skills.
• Ability to understand and explain complex technical concepts in terms understandable to end-users, strong written and verbal communication skills to include the creation of project documentation and technical writing, ability to exercise discretion and independent judgment on workflow design, problem solving and other projects that support business needs.
• Demonstrated analytical and problem-solving skills are necessary.
• Proficiency in Microsoft Office including Word, Excel, and Power Point required.

The location of this role is flexible, with work able to be conducted from our office in Weymouth, or hybrid in-person/remote, or fully remotely with the capability to come to the office if needed (must live in MA if fully remote).