What are the responsibilities and job description for the Head Housekeeper position at South Pier Inn?
Head Housekeeper
The award-winning South Pier Inn, recognized as Minnesota’s Small Hotel of the Year and consistently among TripAdvisor’s top-rated hotels in Minnesota, is accepting applications for a Head Housekeeper.
Our family-owned, 29-room boutique hotel is located at the foot of the Aerial Lift Bridge on Park Point. With 20 waterfront suites overlooking the Duluth Canal and Harbor and more than 400 feet of private shoreline, South Pier Inn offers an exceptional setting for guests and employees alike. Our many returning guests know us for our welcoming service, consistent cleanliness, and quality accommodations.
About the Position
The Head Housekeeper leads South Pier Inn’s daily housekeeping operation and ensures that every room meets our standards for cleanliness, comfort, and presentation. This is an active, hands-on position that combines coordinating daily housekeeping assignments, inspecting guestrooms, and performing cleaning and property care tasks.
The ideal candidate takes pride in a job well done, notices the details that others may overlook, and works comfortably both independently and alongside a team. Clear communication, dependability, and a willingness to help wherever needed are essential to success.
Responsibilities
- Assign daily checkout and stayover rooms to housekeeping staff, adjusting assignments as needed to meet the day’s workload.
- Inspect all vacant rooms and every checkout room after cleaning, ensuring that cleanliness, presentation, and room readiness meet South Pier Inn’s standards.
- Communicate necessary corrections to housekeeping staff and follow through to ensure completion.
- Clean stayover and checkout rooms as necessary, based on staffing levels and daily needs.
- Perform daily cleaning and upkeep of common and public areas, including windows, the lobby restroom, floors, sidewalks, entryway halls, the housekeeping room, and the laundry room.
- Communicate room readiness, guest requests, and maintenance concerns to Guest Services and the management team.
- Help organize and carry out special cleaning and property care projects seasonally and as needed.
- Assist with seasonal snow removal and lawn care projects as needed.
- Remain on property until the last housekeeper has finished, ensuring that room inspections and any necessary corrections are complete before departure.
- Perform other duties as assigned by the management team.
Qualifications
- Prior hotel or hospitality experience is strongly preferred.
- Previous supervisory or team leadership responsibilities are a plus.
- Strong attention to detail and a commitment to consistent cleanliness and guest comfort.
- Ability to organize daily work, communicate expectations respectfully, and follow through on assigned tasks.
- A dependable, cooperative approach and willingness to participate directly in cleaning and property care.
- Ability to perform the physical duties associated with guestroom cleaning, common-area upkeep, and seasonal outdoor work.
At South Pier Inn, the care we put into our property is paramount to the hospitality we extend to our guests. We are looking for someone who shares that commitment and takes satisfaction in helping our team deliver a welcoming, polished experience every day.
Pay: From $21.00 per hour
Expected hours: 25.0 – 40.0 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $21