What are the responsibilities and job description for the IT Desktop Support Technician (Federal Work Study) position at South Piedmont Community College (SPCC)?
The IT Desktop Support Technician provides first-level technical support
to students, faculty, and staff by assisting with hardware, software, and classroom technology issues. This role is designed to provide hands-on experience aligned with a Desktop Support Technician career path. This position will work under the direction of the Technology Support Manager.
to students, faculty, and staff by assisting with hardware, software, and classroom technology issues. This role is designed to provide hands-on experience aligned with a Desktop Support Technician career path. This position will work under the direction of the Technology Support Manager.
Essential Duties Summary
- Provide Tier 1 desktop support for Windows and macOS systems
- Troubleshoot hardware issues (PCs, laptops, monitors, printers)
- Assist with software, OS, email, and network connectivity issues
- Log and track requests using an IT ticketing system
- Provide basic classroom and lab technology support
- Assist with computer imaging, setup, and inventory
- Communicate clearly and professionally with end users
Required Qualifications
- Basic knowledge of Windows or macOS
- Strong customer service and communication skills
- Willingness to learn and follow IT procedures
Preferred Qualifications
- Coursework in IT, Computer Science, or related field
- Familiarity with Active Directory or ticketing systems
- Interest in CompTIA A or ITIL certifications
Physical Demands
Special Conditions Eligibility Summary
Students must have completed a current year’s FAFSA, be eligible for Federal Financial Aid, be enrolled at South Piedmont Community College, be making Satisfactory Academic Progress (GPA of 2.000 or higher, a completion rate of 67% or higher, not exceeding the maximum timeframe of 150%) to apply.
Eeo Statement Summary
South Piedmont Community College provides equal employment opportunities to all applicants and employees based on job related criteria without reference to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification. Applicants are requested to complete questions at the end of the online application process that are strictly voluntary. Answers to these questions will not be provided to the hiring manager, selection committee, or any other employees of South Piedmont other than the Human Resources Office. The Human Resources Office uses this information to maintain accurate confidential records on the composition of each applicant pool. If you require accommodation due to a disability in order to complete the application process, please make your request to the Human Resources Office.
Posting Detail Information
Posting Number
JP00805FY17-18
Open Date
08/05/2026
Close Date
03/01/2027
Open Until Filled
Yes
Special Instructions to Applicants
Salary : $47,549 - $71,138