Program Manager

SOUTH PARK INN

PROGRAM MANAGER

JOB DESCRIPTION

Position Title: Program Manager

Programs: Warming Center, Veterans & Supportive Services

Location: 75 Main Street, Hartford, CT and 221 Main St., Hartford, CT

Status: Non-Exempt, Full-Time

Schedule: Monday – Friday 12 pm – 8 pm; On call responsibilities

Flexibility to meet program needs is a must.

Pay Scale: $60,000- $63,000 annually, depending on experience.

Reports to: Deputy Director

Scope & Purpose of Position:

Under the direction of the Deputy Director, the Program Manager will oversee the City of Hartford’s Warming Center, which provides a place of refuge to prevent death and injury from exposure to the elements in winter months. The Warming Center is a seasonal program that provides a safe place to stay for a limited time, often addressing immediate needs of people experiencing homelessness. The Program Manager oversees the Supportive Services program, which provides supportive services such as housing, clinical, medical, social, educational, rehabilitative, vocational/ employment and other services essential to achieving optimal quality of life and community living to individuals connected to DMHAS GHRA program. The Program Manager will also oversee the Veterans’ Transitional Housing program, which serves Veterans experiencing homelessness, acute addiction, and behavioral health challenges. She or he provides regular 1:1 supervision to the Warming Center, Veterans Services and Supportive Services’ Case Managers. While the programs under the Program Manager’s oversight are primarily concerned with assisting program guests with achieving permanency in housing, the Program Manager and his or her staff is also responsible for liaising with medical and collateral service providers to assure that guests achieve maximum wellness. The Program Manager also works with staff to ensure smooth day-to-day program operations, to seamlessly integrate services with other South Park Inn programs, and to maintain a positive presence in the community. In partnership with the other Program Managers, Deputy and Executive Directors, the Program Manager identifies strategies to fund and develop additional programming and services.

Essential Duties and Responsibilities:[1]

· Ensures safe, comfortable, secure accommodations for guests of Warming Center, which houses 65 beds for women and men.

· Assists the Deputy Director with implementation of policies and procedures that support successful program operation and the attainment of funder-driven program outcomes.

· Responsible for supervision of all direct-care staff, providing one-on-one supervision for Team Leads and Case Managers. Works with the Deputy Director to prepare for and facilitate group supervision for Team Leads, Direct Care staff and Case Managers.

· Provides coaching, training, technical assistance, and performance management as necessary to support staff success.

· Oversees major projects affecting programs’ operations.

· Assists with case management for complex/multidisciplinary cases, the chronically homeless, longest-stayers, and as requested by Case Managers.

· Maintains relationships with the Coordinated Access Network, Hartford-area shelters, and providers of Rapid Rehousing and Permanent Supportive Housing to assure successful integration of the Warming Center with other publicly funded homelessness services and resources.

· As part of ongoing program improvement, periodically reviews or audits all internal communication, including client files, billing records, client evaluations, housing and employment search records, documentation of intakes and discharges, client corrective action, incident reports, communication logs, requests for extensions, external correspondence, and any other relevant information. Provides feedback and ongoing training in documentation, best practices to the team.

· Secures adequate staffing/coverage for relevant programs. Reviews and approves staff attendance records, mileage requests, and other administrative/fiscal requests.

· Serves as point of escalation for unresolved client concerns reported by direct-care staff.

· Responsible for oversight, debriefing, and follow-up regarding critical incidents at Warming Center location, 75 Main Street and 221 Main Street.

· Purchases and tracks program supplies and guest expenses.

· Assists Deputy and Executive Director in recruiting, hiring, and onboarding staff for assigned programs.

· Ensures all HMIS data is entered in a timely manner including intakes, discharges, and bed nights where applicable.

· Timely and accurately tracks bed utilization, submits billing, and reports to veteran referral sources according to contract.

· Oversees major projects affecting programs’ operations.

· Works with the Deputy Director to coordinate any major cross-program or agency-wide projects.

· Attends all required meetings, supervisions, and staff trainings as identified by Deputy Director.

· Models positive, constructive strategies of client engagement, using principles of harm reduction, motivational interviewing, and trauma-informed care.

· Maintains strong working relationships with community partners, volunteers, and the general public.

· Participates in on-call rotation with the Program Managers and assists with emergency program coverage, including evenings, weekends, and holidays, when necessary.

· Advocates for the mission of the organization and upholds agency values.

· Other duties as assigned.

Supervisory Responsibilities:

Does this job have supervisory responsibilities: __ Yes ___ No

The above duties and responsibilities are not all inclusive and may be modified to include other job related duties at the discretion of the supervisor.

Qualifications:

· Advanced degree or equivalent experience in social work, the social sciences, allied health, or related profession.

· At least five years’ experience in housing and homelessness or in the provision of transitional services. At least two years’ experience in program management and staff supervision within human services or allied health.

· Strong supervisory skills and ability to build and support teams.

· Excellent time management and interpersonal skills.

· Familiarity with low-barrier/no-barrier models of service delivery, principles of harm reduction, trauma-informed care, and Housing First. Collaborative, facilitative approach to working with guests and community partners.

· Familiarity with homelessness and related issues, including addictions, mental health/deinstitutionalization, trauma, domestic and sexual violence, and/or poverty.

· Cultural competency and facility working with populations from diverse racial, ethnic, linguistic, religious, cultural, and socioeconomic backgrounds.

· Facility with data and reporting standards within a professional nonprofit environment.

· Demonstrated ability to engage high-risk populations.

· Prior lived experience of homelessness or housing instability a plus.

· Availability to work occasional nights and weekends in order to meet program needs.

· Familiarity with Microsoft Office suite and Nutmeg, Connecticut’s Homeless Management Information System (HMIS) vendor.

[1] Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Pay: $60,000.00 - $63,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Work Location: In person

Salary : $60,000 - $63,000