What are the responsibilities and job description for the Call Center Agent position at South Palm Orthopedics, P.A.?
ESSENTIAL DUTIES AND RESPONSIBILITES
- Reports to Administrative Supervisor and Practice Administrator
- Greet patients, answer phones
- Schedule appointments, appropriately based on knowledge of service provided; handle patients appointment reminders and make calls to ensure schedule is full for the next day.
- Scan insurance eligibility and document in patient account
- Distribute information and forms, either paper or electronic
- Populate new patient information into records and update information for existing patients.
- Scan documents into electronic health record as necessary
- Disclose information when required, using appropriate guidelines and following HIPAA regulations
- Perform routine straightening and cleaning of waiting room areas
- Attend staff meetings and complete mandatory in-service education/training
- Perform other duties or special projects as required or as assigned by management.