What are the responsibilities and job description for the Lead Receptionist position at South Novato Animal Hospital?
Position Overview: Responsible for ensuring that clients that come to the hospital are greeted courteously and efficiently, that phones are answered promptly and calls directly properly, and that client payments and other payments are handled according to policies and standards.
Essential Functions:
- Schedule receptionists according to staffing needs, serving as a receptionist, as needed
- Receive client complaints and concerns regarding reception, escalating issues to Hospital Manager, as needed
- Maintains specialist (non-emergency doctors) scheduling information and changes
- Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
- Process refunds, returns, and credits, as needed by location
- Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary • Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
- Serve as back-up to Hospital Manager for maintenance or building issue resolution
- Other duties as assigned by Manager.
Qualifications:
- High School diploma or equivalent.
- Has Animal related work experience
- Has Avimark experience
- Has Veterinary job experience
Schedule:
- Monday to Saturday from 8AM-6PM
- 5 days per week
- Flexibility on days of the week
The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
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Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
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