Case Manager, Supportive Housing

Summary: Provide stabilization case management, support services and employment support to formerly homeless clients residing in Middlesex County other area housing. Liaison with area shelters, SMOC staff, supportive housing staff and local landlords. Case management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services.  

Why Work for SMOC? 

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities: 

• Provide stabilization case management including assessment, service plan development, and referrals to community-based resources, advocacy, and assistance in obtaining benefits.  
• Conduct brief vocational assessment for the purposes of vocational planning and job placement.
• Participate as a member of interdisciplinary team of care providers, including shelter staff, SBH, Opportunity Center, etc. and facilitate the exchange of information for housing related issues affecting consumers.
• Provide intensive 1:1 case management to clients placed into housing to assist them in maintaining housing.  Address holistic service needs in the areas of mental health, substance abuse, budgeting, housekeeping, good tenancy, life skills, socialization, community supports, etc. in order to retain housing and prevent recurring homelessness.
• Make appropriate referrals to outside resources for additional support services when beneficial to consumers.
• Act as a liaison and advocate, provide ongoing follow up and support to the individual, landlords, and other support service providers as necessary.
• Maintain accurate case records and provide statistical data and reports as per program requirements. 
• Provide outreach as needed to recruit referrals to the MST program.
• Routinely monitor customer satisfaction.
• Identify job openings, provide assistance with all phases of job search (application/resume, interview, etc.), act as a liaison and advocate, provide ongoing follow up and support to both the individual and the employer as necessary.
• Conduct groups and workshops related to the client’s needs as appropriate.

• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements: 

• Bachelor’s Degree preferred, or a minimum of three years' experience in Human Services or related field
• Sensitivity to low-income people of diverse backgrounds; excellent listening skills
• Ability to work independently  
• Good written and verbal communication skills  
• Must have valid driver’s license, reliable transportation and meet insurance standards

Organizational Relationship: Directly reports to Program Manager. 

Physical Requirement: Must be able to drive and travel across Middlesex County and surrounding areas via personal vehicle. Must be able to transport clients in personal vehicle and accompany to appointments/interviews. Must be able to sit or stand for prolonged periods of time. Must be able to operate a computer and complete extensive paperwork. Must be able to ascend and descend multiple flights of stairs. Must be able to lift and carry up to 30lbs.