Activities Coordinator, LTLC

Summary: This position requires the candidate to provide instruction and supervision to our clients in the Tech Room supporting them with apartment, job and essential services research and provide overall administrative and volunteer support for Lowell Transitional Living Center (LTLC). The activities coordinator reports to the Managing Director and is responsible for the cleanliness, safety and instruction to clients who may have limited experience and use of technology in the tech room but also recruit volunteers and keep track of them. This candidate must not only be a teacher, but also a coach. 

Why Work for SMOC? 

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:  

• Troubleshoot common technology problems independently or with the support of the Technology Coordinator. 
• Collaborate with clients to create technology lessons to support teaching objectives.
• Integrate technology with case management team to assist in job and housing searches.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Recruit volunteers on an ongoing basis.
• Responsible for maintaining updated volunteer list and coordinating the volunteer schedule.
• Ensure that incoming volunteers have completed all necessary documents and are equipped with all the materials knowledge needed to begin volunteering.
• Maintain regular communication with volunteers, organize regular volunteer meetings, develop and execute volunteer recognition program.
• Assist in coordinating client-centered events including the Steps to Home Walk. Etc.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Assist with maintenance and cleaning of computer lab and all devices.
• Teach or co-teach technology lessons with classroom teachers.
• Other duties as assigned.

Knowledge and Skill Requirements: 

• High School Diploma or GED
• Good communication skills
• Bi-lingual preferred

Organizational Relationship: Directly reports to Assistant Director and Triage Manager. Direct reports of this position are none. 

Physical Requirement: 

• Capacity to perform all the duties and tasks associated with this position.
• Ability to ascend and descend stairs.
• Ability to clearly communicate verbally and written.
• Ability to communicate verbally and written.

Working Conditions: As part of the responsibilities of this position, the Tech Room Coordinator will have direct contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.