Resident Services Manager

South Metro Housing Options is a non-profit organization, providing clean, safe, affordable housing for families, students, professionals, seniors, and disabled adults in Littleton and Arapahoe County, Colorado. SMHO currently assists more than 1,400 households to benefit our community. Our Mission is to strengthen communities with creative opportunities for diverse housing alternatives.

SMHO is looking for a self-motivated, detail-oriented, team player to join as Resident Services Manager. Under the direction of management, this position leads and coordinates resident navigation efforts and delivers direct services to individuals and families in need of services and support. Supervises on-site Resident Services staff and provides business support for programs related to these efforts including: assistance with the creation and development of programs, compiling and managing data for programs and special projects; developing and providing written materials and presentations; collecting and distributing information; coordinating multiple systems and efforts; and establishing and maintaining collaborative partnerships with internal and external partners and resources to successfully achieve goals and objectives. Work involves contacts with local and state government employees, community-based professionals, community residents, and adult and juvenile residents. Supports Director of Resident Services in operational capacities as needed.

Job Type: Full Time

Starting Pay: $65,000 to $70,000 per year dependent upon skills and experience.

Benefits:

· Health Insurance (90% paid by the employer)

· Dental Insurance

· Vision Insurance

· Employer paid Term Life Insurance of up to 1.5 times the employee annual salary

· Voluntary Life Insurance

· 401(a) with 5% employer matching.

· 457 with 2% employer matching

· 12 holidays including birthday

· 4 floating holidays

· Vacation

· Paid Sick Leave

Job Duties

· Supervision of on-site staff, including but not limited to regular check-ins with staff to include professional development, workflow support, and addressing performance needs

· Oversees property needs and issues, as they arise

· Works with Director of Housing Operations to ensure proper property support and programmatic needs

· Offers guidance to the Community Support Services staff in locating resources and strategic referrals for individuals and families in need of services.

· Provides impartial and unbiased consultation, advocacy, and extensive independent review of residents’ need.

· Provides access to services offered by municipal, county, non-profit, and faith-based systems otherwise unattainable by residents' efforts alone.

· Provides direct service to customers by assisting with transportation and coordination of in-person meetings between residents and involved professionals for services.

· Gathers and maintains qualitative and quantitative information on resources and eligibility requirements for services available to individuals and families.

· Provides ideas and input for housing and stabilization outcome goals and participates on subcommittees to carry out those goals.

· Follows up with individuals and families, providing resources, offering expertise around best and promising practices.

· Provides navigation support as a wraparound facilitator and/or liaison with any other system or professional the resident is involved with.

· Coordinates and expedites services for residents in need through the following activities:

· Researches and presents data collection tools.

· Designs individual and family involvement opportunities through participation on subcommittees.

· Gathers qualitative and quantitative data from individuals and families regarding services; manages and analyzes data in spreadsheets and databases.

· Assists in planning, development, implementation and management of program strategies, policies, procedures, goals and performance measure; tracks and reports on the progress of goals and performance measures; makes recommendations for changes or improvements to achieve desired outcomes.

· Develops and maintains a database or system to house program information to include data and statistics, strategic and operational issues, action plans and strategies, resources, and other information relevant to the program.

· Researches national evidence-based practices in the areas of housing strategies and interprets the complex data and information in simplified and easily understood formats using tables, graphs, or other visual aids.

· Attends trainings with government and community agencies that service individuals and families.

· Collaborates with a variety of municipal, county, non-profit, faith-based systems, and other applicable agencies to coordinate systems and deliver on program goals.

· Demonstrates a respectful attitude towards customers, coworkers and partners that promotes teamwork, open communication, and effective customer service.

· Acts with the resident in mind, responds to requests promptly and provides effective services or solutions for residents.

· Exercises appropriate level of initiative and judgment to make decisions within the scope of assigned authority.

JOB QUALIFICATIONS

· Bachelor's degree in social work or a related field is preferred, but a minimum of two years of related experience in case management/direct care may be substituted. Experience or training in trauma informed care and/or poverty or homelessness issues required. · Highly Proficient in Microsoft Office Suite, preferably very strong Excel skills.

· Broad knowledge of poverty and homelessness causes, trends, issues, and solutions.

· Knowledge and ability to manage day to day activities of staff and address performance issues as they arise.

· Knowledge of existing community resources available to assist individuals experiencing homelessness.

· Training in trauma informed care.

· Experience coordinating and collaborating with internal staff and external partners to accomplish objectives.

· Knowledge or experience with developing and managing policies, procedures, goals, timelines and performance measures.

· Ability to analyze and evaluate program data and make course corrections or recommendations as needed for successful outcomes.

· Strong customer service and customer/client relationship skills.

· Solid computer skills with ability to maintain databases and enter/organize data accurately.

· Strong organizational skills and experience maintaining filing systems.

· Ability to apply comprehensive, practical and technical knowledge with use of analytical judgment and decision-making abilities.

This job will be posted until it is filled.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $65,000 - $70,000