Logistics Service Technician

The Logistics Service Technician is responsible for supporting the service and delivery of assets utilized by South Metro Fire Rescue in a manner consistent with organizational goals and values. This position diagnoses, repairs, coordinates repairs, and maintains a variety of equipment, tools, and engines. In addition, the Logistics Service Technician serves as a courier to retrieve and deliver assets from various locations. This position addresses issues and concerns requiring technical proficiency and exceptional customer service skills.

Performs routine maintenance and repairs on a variety of tools, medical, and fire related equipment; troubleshoots and diagnoses issues in alignment with SMFR, state, and federal guidelines and requirements.

Maintains accurate records of service, maintenance, and repair work utilizing asset management and financial systems.

Ensures all chemicals, fuels, cleaners, and degreasers are used in compliance with the Colorado Department of Health and the Environmental Protection Agency’s guidelines and regulations.

Prepares asset maintenance and inspection records and reports, as required.

Obtains certifications or recertifications for equipment that requires certification to be serviced including medical, extrication, and life safety equipment, in addition to warranty repairs.

Maintains customer service focus for internal and external customers.

Receives input and direction from supervisor.

Performs repetitive work in building supply bins and sealing them for delivery to the fire stations. 

Coordinates deliveries and pickups between stations/departments according to schedules, routes, and supervisor’s priorities.

Coordinates deliveries and pickups with external vendors for products and services.

Serves as courier or coordinates resources to deliver and retrieve assets from various destinations, including the administrative office, fire stations, hospitals, vendors, etc.

Drives various District vehicles (truck, van, or passenger vehicle) to deliver and pick up merchandise. 

Complies with District policies and regulations; follows orders and adheres to SMFR’s code of conduct while on duty.

Performs annual physical inventory as required and meets with auditors and finance as necessary.

Works as a liaison between the line staff and the Logistic Bureau. 

Attends bureau, division, and team meetings.

Participates in rotating on-call shifts; responds to calls in support of mission critical needs when necessary.

Serves as a backup to other logistics personnel and participates in bureau wide initiatives related to procurement, special projects, and transportation logistics.

Performs other job-related duties as assigned.

EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS (An equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of the position is qualifying.)

High School Diploma or GED.

Must be at least eighteen (18) years of age.

Minimum of two (2) years of experience in logistics and/or small engine repair.

Experience in warehousing, customer service and computer knowledge with certifications preferred.

Possess and maintain a valid Colorado Driver’s license and an acceptable driving record in accordance with the SMFR’s Driving Records Policy.

Able to achieve and maintain SMFRA Forklift Certification within one (1) year of hire.

Must obtain CPR certification within one (1) year of hire.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of Denver Metro area, fire department facilities and major street intersections.

Knowledge of procurement procedures and practices.

Skill in small engine diagnostics, repair, and maintenance.

Ability to work independently and to complete daily activities according to work schedule.

Ability to lift heavy objects, sit, walk, and stand for long periods of time.

Ability to communicate verbally and in writing and be able to understand and follow written and verbal instructions.

Ability to use sound judgment.

Ability to meet and maintain all security and employment requirements, including successfully passing pre-employment, reasonable suspicion, post-accident, and random drug and alcohol screenings as required for safety-sensitive positions.

Ability to comply with and maintain safety standards.

Ability to establish and maintain effective working relationships with employees, citizens, and outside vendors.

Knowledge of basic computer systems and the ability to use a variety of complex software and data management systems.

Knowledge of warehousing software and related office and warehousing equipment.

Skill in using calculator, copy machine and other office equipment.

Skill in communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Ability to operate a computer terminal, keyboard, printer, telephone, and other standard office equipment with proficiency. 

Ability to operate equipment used in a warehouse environment including dollies, pallet jacks, and truck lifts.

SUPERVISION RECEIVED:

Works under the general direction of the Logistics Supervisor.

SUPERVISION EXERCISED:

None.

EQUIPMENT AND SYSTEMS

Requires frequent use of equipment including personal computer (including various software packages, database, and spreadsheet programs), SMFR vehicles including forklifts, portable radios, calculators, telephones, facsimile machines, copy machines, printers, and other general office equipment.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to perform climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, repetitive motions, exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Visual and fine/gross motor skills enabling the safe operation of a vehicle during normal as well as hazardous weather situations.

WORK ENVIRONMENT AND GENERAL INFORMATION

While performing the duties of this job, the employee frequently works in an office and warehousing environment and may be outside in all weather conditions.

The noise level in this environment is usually moderate to loud.

BENEFITS

South Metro Fire Rescue’s compensation philosophy is designed to attract and retain highly skilled and motivated employees. In turn, SMFR’s compensation is more than base pay. All regular full-time SMFR employees enjoy a total compensation package including base wages, leave accruals, medical, dental, vision and life insurance employer-paid premiums, Retiree Health Savings, Death & Disability, and employer-paid pension contributions as well as positive work culture including a robust Fitness, Wellness and Rehabilitation Program, educational opportunities and support, job security and other positive non-monetary values which are intended to collectively position SMFR as an employer of choice in its geographic area. SMFR recognizes that being an employer of choice has different meanings to different people depending on what elements a person highly values. Overall, SMFR's goal is to be a great place to work.