What are the responsibilities and job description for the Lateral Dispatcher position at South Metro Fire Rescue?
Job Details
Description
LATERAL EMERGENCY COMMUNICATIONS DISPATCHER
Accepting ongoing applications
REPORTS TO: Emergency Services Dispatch Supervisor
DIVISION: Emergency Services
FLSA CLASSIFICATION: Non-Exempt
SALARY RANGE: $68,275 - $89,351 (with additional earning potential through an average of 225 hours of overtime annually)
Applicants must be 18 years of age with a high school diploma, GED, or post-high school education at a technical or college level with three (3) years of related experience is required.
All qualified candidates will go through our selection process that includes successfully passing a CritiCall test and a panel interview.
*Candidates must attach a copy of their resume and cover letter with their application package to be considered.*
Flexible Schedule
Our Emergency Communications Center is an IAES & ACE Accredited Dispatch Center that responds to an average of 48,000 calls per year and serves as secondary PSAP dispatching EMS and Fire resources. Dispatchers function at all positions on a rotation: call taking, radio, system status, operations talk groups, and support.
General Position Summary
As a First Responder, the Emergency Communications Dispatcher is a specialized position performing multi-channel emergency radio and communications work for the Emergency Communications Center (a secondary Public Safety Answering Point for fire and emergency services). The Dispatcher is responsible for receiving and prioritizing emergency and non- emergency telephone calls from the public and primary Public Safety Answering Points. Work involves evaluating incoming calls to determine appropriate level of Fire/EMS assistance required, dispatching units, and transmitting information and messages upon request according to established procedures. This position monitors public safety units in the field, retrieves and enters computer data, operates TDD/TTY and other related communications equipment.
Minimum Qualifications
EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS (An equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of the position is qualifying.)
Must be at least 18 years of age with a high school diploma or GED. Post-high school education at a technical or college level is preferred.
Three (3) years of Public Safety dispatching or 911 call center experience is required.
Requires Current Certifications In The Following
Benefits
South Metro Fire Rescue’s compensation philosophy is designed to attract and retain highly skilled and motivated employees. As such, SMFR’s compensation is more than base pay. All regular fulltime SMFR employees enjoy a total compensation package including: base wages, leave accruals, medical, dental, vision and life insurance employer paid premiums, Retiree Health Savings, Death & Disability and employer paid pension contributions as well as a positive work culture including a robust Fitness, Wellness and Rehabilitation Program, educational opportunities and support, job security and other positive non-monetary values which are intended to collectively position SMFR as an employer of choice in its geographic area. SMFR recognizes that being an employer of choice has different meaning to different people depending on what elements a person highly values. But SMFR's overall goal is to be a great place to work.
2026 Compensation
Dispatcher I
$42.96/hour
Dispatcher II
$37.42/hour
Dispatcher III
$32.82/hour
To read the full job description, please click here!
Description
LATERAL EMERGENCY COMMUNICATIONS DISPATCHER
Accepting ongoing applications
REPORTS TO: Emergency Services Dispatch Supervisor
DIVISION: Emergency Services
FLSA CLASSIFICATION: Non-Exempt
SALARY RANGE: $68,275 - $89,351 (with additional earning potential through an average of 225 hours of overtime annually)
Applicants must be 18 years of age with a high school diploma, GED, or post-high school education at a technical or college level with three (3) years of related experience is required.
All qualified candidates will go through our selection process that includes successfully passing a CritiCall test and a panel interview.
*Candidates must attach a copy of their resume and cover letter with their application package to be considered.*
Flexible Schedule
- Modified Kelly Schedule/Berkley Schedule:
- On-Off-On-Off-On-Off for 4 days
- Currently, we offer 24 or 12-hour shifts
- Holiday pay for holidays worked
- Growth: Lead Dispatcher, Dispatch Supervisor
- Specialties: Incident Dispatch Team (IDT), Certified Training Officer (CTO), Public Education Team
- Candidates annual pay grade progression is based on performance and meeting the requirements of the next tier
- Robust benefits package with medical, dental, and vision
- PTO plans
- Tuition Reimbursement
- Employee Assistance Program and more!
Our Emergency Communications Center is an IAES & ACE Accredited Dispatch Center that responds to an average of 48,000 calls per year and serves as secondary PSAP dispatching EMS and Fire resources. Dispatchers function at all positions on a rotation: call taking, radio, system status, operations talk groups, and support.
General Position Summary
As a First Responder, the Emergency Communications Dispatcher is a specialized position performing multi-channel emergency radio and communications work for the Emergency Communications Center (a secondary Public Safety Answering Point for fire and emergency services). The Dispatcher is responsible for receiving and prioritizing emergency and non- emergency telephone calls from the public and primary Public Safety Answering Points. Work involves evaluating incoming calls to determine appropriate level of Fire/EMS assistance required, dispatching units, and transmitting information and messages upon request according to established procedures. This position monitors public safety units in the field, retrieves and enters computer data, operates TDD/TTY and other related communications equipment.
Minimum Qualifications
EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS (An equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of the position is qualifying.)
Must be at least 18 years of age with a high school diploma or GED. Post-high school education at a technical or college level is preferred.
Three (3) years of Public Safety dispatching or 911 call center experience is required.
Requires Current Certifications In The Following
- CPR
- EMD – nonspecific
- ICS/NIMS 100, 200, 700, 800
- APCO Telecommunicator 1
Benefits
South Metro Fire Rescue’s compensation philosophy is designed to attract and retain highly skilled and motivated employees. As such, SMFR’s compensation is more than base pay. All regular fulltime SMFR employees enjoy a total compensation package including: base wages, leave accruals, medical, dental, vision and life insurance employer paid premiums, Retiree Health Savings, Death & Disability and employer paid pension contributions as well as a positive work culture including a robust Fitness, Wellness and Rehabilitation Program, educational opportunities and support, job security and other positive non-monetary values which are intended to collectively position SMFR as an employer of choice in its geographic area. SMFR recognizes that being an employer of choice has different meaning to different people depending on what elements a person highly values. But SMFR's overall goal is to be a great place to work.
2026 Compensation
Dispatcher I
$42.96/hour
Dispatcher II
$37.42/hour
Dispatcher III
$32.82/hour
To read the full job description, please click here!
Salary : $68,275 - $89,351