What are the responsibilities and job description for the Dispatcher position at South Metro Fire Rescue?
Job Details
Description
EMERGENCY SERVICES DISPATCHER
Accepting ongoing applications
Reports To: Emergency Services Dispatch Supervisor
Division: Emergency Services
FLSA Classification: Non-Exempt
Salary Range: $61,217 - $89,351 (with additional earning potential through an average of 225 hours of overtime annually)
GENERAL INFORMATION
Applicants must be 18 years of age with a high school diploma, GED, or post-high school education at a technical or college level with two (2) years of related experience is preferred.
Candidates with less experience who possess comparable public safety experience will also be considered including military communications.
All qualified candidates will go through our selection process that includes successfully passing a CritiCall test and a panel interview.
*Candidates must attach a copy of their resume and cover letter with their application package to be considered.*
Our Emergency Communications Center is an IAES & ACE Accredited Dispatch Center that responds to an average of 48,000 calls per year and serves as secondary PSAP dispatching EMS and Fire resources. Dispatchers function at all positions on a rotation: call taking, radio, system status, operations talk groups, and support.
For job information and videos about our Dispatchers, please click the links below!
Dispatch Job Description
“I Tried 911” video
A Day in the Life – Dispatcher YouTube video
FULL-TIME DISPATCHER
2026 Compensation
Dispatcher I
$42.95 /hour
Dispatcher II
$37.42 /hour
Dispatcher III
$32.82/hour
Description
EMERGENCY SERVICES DISPATCHER
Accepting ongoing applications
Reports To: Emergency Services Dispatch Supervisor
Division: Emergency Services
FLSA Classification: Non-Exempt
Salary Range: $61,217 - $89,351 (with additional earning potential through an average of 225 hours of overtime annually)
GENERAL INFORMATION
Applicants must be 18 years of age with a high school diploma, GED, or post-high school education at a technical or college level with two (2) years of related experience is preferred.
Candidates with less experience who possess comparable public safety experience will also be considered including military communications.
All qualified candidates will go through our selection process that includes successfully passing a CritiCall test and a panel interview.
*Candidates must attach a copy of their resume and cover letter with their application package to be considered.*
Our Emergency Communications Center is an IAES & ACE Accredited Dispatch Center that responds to an average of 48,000 calls per year and serves as secondary PSAP dispatching EMS and Fire resources. Dispatchers function at all positions on a rotation: call taking, radio, system status, operations talk groups, and support.
For job information and videos about our Dispatchers, please click the links below!
Dispatch Job Description
“I Tried 911” video
A Day in the Life – Dispatcher YouTube video
FULL-TIME DISPATCHER
- Flexible Schedule:
- Modified Kelly Schedule/Berkley Schedule:
- On-Off-On-Off-On-Off for 4 days
- Currently, we offer 24 or 12-hour shifts
- Holiday pay for holidays worked
- Advancement Opportunities:
- Growth: Lead Dispatcher, Dispatch Supervisor
- Specialties: Incident Dispatch Team (IDT), Certified Training Officer (CTO), Public Education Team
- Candidates progress through an annual pay progression based on performance and meeting the requirements of the next pay tier
- Benefits:
- Robust benefits package with medical, dental, and vision
- PTO plans
- Tuition Reimbursement
- Employee Assistance Program and more!
2026 Compensation
Dispatcher I
$42.95 /hour
Dispatcher II
$37.42 /hour
Dispatcher III
$32.82/hour
Salary : $61,217 - $89,351