What are the responsibilities and job description for the Medical Receptionist - Viera position at South Florida Institute for Reproductive?
The Medical Receptionist is proficient in all areas of making a compassionate environment for our patients. The Receptionist serves as the first point of contact for patients, providing a warm and professional welcome. The role involves managing front desk operations, such as greeting patients, answering incoming correspondence, facilitating communication between patients and clinical staff, and scheduling appointments.
Hours: Monday - Friday 7 a.m. - 4 p.m. with weekend and holiday rotation required. There may be some days when arriving earlier may be required, hours may vary based on workload. There may be some travel involved to other locations to cover receptionist duties.
Essential Responsibilities:
- Greet and welcome patients with a friendly, compassionate, and professional demeanor.
- Respond to all incoming correspondence, including phone calls, emails, faxes, etc., or direct the individual to the correct contact.
- Answer patient inquiries, providing accurate information about services, scheduling, and policies. Address and resolve patient concerns and questions promptly.
- Handle patient check-ins and check-outs, collect payments, etc.
- Verify patient and partner information, including demographics and insurance. Scan IDs and insurance and upload to the EMR system.
- Schedule, reschedule, cancel, and confirm patient appointments. Coordinate with clinic staff on changes and/or urgent needs.
- Ensure the reception area and waiting rooms are clean, organized, and welcoming.
- Assist with completing and processing patient intake forms.
- Serve as a point of contact between patients and healthcare providers, facilitating communication and ensuring that patient needs are met.
- Assist with incoming medical records and medical record requests, as needed, if applicable to location.
- Responsible for performing various administrative tasks, including data entry, filing, document handling, and maintaining records.
- Ensure all patient charts and necessary tasks are completed or prepared in advance for the following business day.
- Handle confidential and sensitive information with the utmost discretion and integrity. Adhere to healthcare regulations and clinic policies regarding patient confidentiality and data protection.
- Other duties as assigned.
Education and/or Experience:
- High School Diploma or equivalent required.
- 1-2 years of medical administrative office experience required.
- Bilingual/Spanish speaking is preferred.
Why You'll Love Working Here – Our Amazing Benefits:
Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee only healthcare coverage option is also available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.