Senior Systems Administrator

Hybrid-Sunrise, Florida

POSITION SUMMARY:

The Senior Systems Administrator leads the implementation and strategy of the Community Care Plan Data Center as well as Microsoft 365 Administration, Server Infrastructure, Virtualization, SAN Management, MS SQL Clustering, VPN and Disaster Recovery, multi factor authentication and single sign on, and telephony integration. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead, design, and implement infrastructure and network projects, ensuring alignment with organizational goals and industry best practices.
• Manage, maintain, and optimize core systems including firewalls, switches, virtualization platforms, backup/DR, and cloud environments.
• Administer and secure enterprise systems such as Active Directory, DNS, DHCP, SFTP, Cloud Telephony, and Windows Server/Client environments.
• Administer enterprise servers, desktops, laptops, and end-user provisioning in both on-prem and cloud environments.
• Manage and administer Microsoft 365 environments including Exchange Online, Teams, SharePoint, Azure, etc.
• Perform regular system maintenance including updates, patches, and hardware/software repairs.
• Maintain disaster recovery and business continuity solutions, including backup and replication systems.
• Troubleshoot, monitor, and optimize network systems to identify, diagnose, and resolve performance or availability issues.
• Serve as the escalation point for advanced infrastructure and network-related incidents and problems.
• Ensure datacenter systems (power and cooling) are operating efficiently and reliably.
• Collaborate with IT leadership to evaluate new technologies and recommend improvements to current systems.
• Develop and maintain documentation, standard operating procedures, and knowledge base articles for infrastructure and network systems.
• Provide mentorship and technical guidance to junior system administrators and help desk staff.
• Ensure compliance with healthcare security standards, regulatory requirements, and internal policies (HIPAA, data protection, etc.).

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

QUALIFICATIONS:

• Bachelor’s degree from an accredited university or 5 to 7 years of experience in the IT field 
• 8-10 years of experience in customer-oriented environment
• 7 years of experience in Microsoft Active Directory, DNS, DHCP, Exchange and File Servers
• 5-7 years of experience managing SAN, Office 365, Virtualization, Multifactor Authentication, and Single Sign On
• 5-7 years of experience managing CISCO appliances, scripting, switches, and firewalls
• CCNA & Microsoft Certified Professional Certification (preferred)

SKILLS AND ABILITIES:

• Knowledge of Microsoft 365
• Knowledge of Microsoft Intune
• Knowledge of Windows Operating Systems (Server/Desktop)
• Knowledge of virtual environments (Hyper-V / Nutanix)
• Knowledge of Dell SAN
• Knowledge of Backup & Replication solutions for virtualized environments & MS 365
• Knowledge of Multifactor & Single Sign-on
• Knowledge of Active Directory and user provisioning
• Knowledge of Cloud Services Technologies 
• Knowledge of networking equipment (firewalls, switches, etc.)
• Knowledge of VPN Technologies
• Knowledge of Telephony integrations
• Ability to liaise with customers in an empathic and technically effective manner
• Excellent communication skills both written and verbal with the ability to advise to non-technically aware customers (either internally or externally)
• Excellent telephone manner
• Ability to work well within a team as well as on your own

Work Schedule:

 Community Care Plan is currently following a hybrid work schedule. The company reserves the right to change the work schedules based on the company needs

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable 
 accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.