Community Engagement Representative

This position will primarily service the Central Florida region around Orlando)

Position Summary:

The Community Engagement Representative will directly assist the Director of Community Engagement in expanding Community Care Plan’s presence and brand awareness. This position will engage with community leaders, community, and faith-based organizations to collaboratively create meaningful and intentional engagement for the benefit of both the community and Community Care Plan (CCP). Position duties will be primarily performed in a specified territory. 

Qualifications: 

• Bachelor’s Degree in Public Health, Healthcare Administration, or other related Health Sciences with at least one year of relevant experience (preferred). 
• Must reside in the community in which the position is located. (Newar the Orlando Area)
• Knowledge of the local community(ies), and experience working with local non-profit and/or faith-based organizations. 
• Microsoft Office and internet software proficiency.
• Must possess a valid unrestricted Florida drivers’ license.
• Bi-lingual (preferred). 

Skills and Abilities: 

• Excellent verbal and written communication skills.
• Experience delivering presentations to varied audiences.
• Ability to work independently.
• Ability to meet deadlines.
• Must be able to work in a fast-paced environment.
• Skilled in maintaining good rapport and collaborative working relationships with team members. 

Essential Duties and Responsibilities:

1. Actively searches for opportunities to maximize partnerships with community and faith-based organizations (FBO) that serve CCP’s targeted populations.
2. Develops community knowledge and builds partnerships and coalitions, including Community & Faith Based Organizations (CBO’s), that align with CCP’s mission.
3. Conducts meetings with key local stakeholders to recognize community needs as well as communicate the mission and goals of Community Care Plan.
4. Identifies key action items that CCP will execute to ensure that new relationships remain meaningful and mutually beneficial.
5. Educates Community Based Organizations (CBOs) on CCP’s Expanded Benefits and Healthy Behavior programs to ensure eligible CCP members are linked to appropriate programs as identified.
6. Travel to the CCP (Sunrise location) office on a quarterly basis or as needed (up to twice per year, minimum) to engage with CCP’s Community Health team for integration of workflows, process alignment and continuous improvement initiatives. 
7. Represents Community Care Plan at local partner meetings, conferences, and events, including but not limited to health fairs, to create awareness of Community Care Plan and gain insight into the unique needs of each community.
8. Assists with logistics for community listening sessions, in coordination with CCP’s Marketing Team, including identifying contacts, location and other needs as identified.
9. Assists with execution of identified action items as needed to ensure success.
10. Maintains active communication with the Director of Community Engagement on results of outreach efforts and requests assistance when needed.
11. Facilitates handoff to various CCP departments including Community Health and Concierge Care Coordination to ensure community partnerships are recognized and utilized.
12. Provides data and outcomes for reporting and presentation needs.
13. Promote awareness of CCP’s Community Resource Center, particularly the virtual site to the community.
14. Conducts telephonic outreach to support strategic community engagement initiatives focused on addressing Health-Related Social Needs (HRSN), including connecting members to community resources such as food, housing, employment, and other priority needs. May provide support with Health Risk Assessment (HRA) completion during outreach efforts, as needed, supporting improved member experience and retention across the member journey.
15. Documents outreach activities and collaborates with internal departments to support member linkage to community resources and track outcomes related to HRSN engagement efforts.
16. Identifies potential resources and events to promote on CCP’s Community Resource Center website.
17. Monitors and evaluates outreach efforts for process improvement.
18. Performs other related duties as assigned.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee may occasionally be required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 25 pounds. Driving is also required for this position.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic travel. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Background Screening Notice:

In compliance with Florida law, candidates selected for this position must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

The Clearinghouse is a statewide system managed by the Agency for Health Care Administration (AHCA) and is designed to help protect children, seniors, and other vulnerable populations while streamlining the screening process for employers and applicants.

Additional information is available at: 🔗 https://info.flclearinghouse.com

Salary : $65,000 - $72,000