What are the responsibilities and job description for the IT Support Technician position at SOUTH COLLEGE?
Description
Benefits
- Front Loaded PTO
- Tuition Assistance
- Medical, Dental, Vision
- 401(k) – with Employer Contribution
South College - We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.
20,000 Students
10 Campuses
Competency Based Education
Online
Essential Duties and Responsibilities:
- Document incoming helpdesk requests using internal ticketing system
- Install, repair and maintain desktop and laptop computers, peripherals and related systems
- Provide end user support via remote assistance, in person and telephone.
- Support and enforce company information policies and procedures.
- Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
- Assist in maintaining hardware and software inventory for asset management.
- Install and support AV equipment for classrooms, conference rooms and auditoriums
- Demonstrate broad knowledge of technology principles, practices, and procedures
- Self-manage in a way that allows flexibility to support multiple tasks at any given time
- Assist in updating support documents within knowledge management for the IT Services team, as well as end users
- End-user Account Management
- Build and maintain relationships across departments
- Complex Cognitive activities
- Advanced verbal and written communication often in stressful situations involving students or co-workers
- Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace
- Other duties may be assigned
Requirements
Education
- Preferred: Associate degree in Computer Science or equivalent experience
Experience Required:
- 2 years of overall IT experience
- 2 years’ experience supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment
- Knowledge of network security practices and Antivirus software
- Exceptional analytic and problem-solving skills
- Self-motivated and able to work across diverse technical and non-technical teams
- Good written, verbal and interpersonal communication skills
- Exceptional Customer-oriented attitude
Licensure
- ITIL (foundational level, but exposure to more detail than foundation is often necessary)