What are the responsibilities and job description for the Eligibility/Referral Specialist 2 - PCN #15009 position at SOUTH CENTRAL OHIO JOB AND FAMILY SERVICES?
Eligibility/Referral Specialist 2 - Public Assistance Division
Job Location: Chillicothe, Logan or McArthur, OH
Probationary Rate: $15.90
Post Probationary Rate: $16.85
Probationary Period: 180-365 days
Pay Range: $15.90-$23.28
Internal Applicants: Refer to the compensation policy.
External Applicants: Pay is negotiable based on like work experience and education.
ESSENTIAL FUNCTIONS:
Interviews applicants to determine initial and ongoing eligibility for all public assistance (PA) programs as assigned. Accepts &/or requests required documentation, data enters information, inquiries into data exchange systems to verify information, makes appropriate referrals, notifies re: rights & responsibilities, reviews budgets & authorizes or denies benefits, provides appropriate notices regarding eligibility). Accepts telephone calls & other means of contact to answers routine inquiries regarding PA programs & eligibility process. Makes appropriate referrals to specialized units and/or other agencies. Cooperates with all other internal units to best serve customers. Communicates with community resource agencies within the guidelines of confidentiality. Maintains confidentiality as specified by federal, state or local rules & laws. Maintains case file material as instructed. Maintains confidentiality as specified by federal, state or local rules & laws. Attends staff meetings, training & conferences as assigned.
Maintains case record and follows up with documents that have been received in order to update or approve a case. Works data matches, alerts, IEVS and other means of LEADS. Receives reports of household changes & changes in PA rules, requests & accepts supportive documentation, data enters information, inquiries into data exchange systems, makes appropriate referrals, notifies re: rights & responsibilities, reviews budgets, authorizes or denies benefits, provides appropriate notices regarding eligibility.
Prepares Quality Assurance findings responses, appeals summaries & other required forms. Represents agency at county conferences & state hearings. Gathers information &makes referrals to Benefit Recovery Unit for suspected program fraud and/or over/underpayments. Testifies in court when requested or subpoenaed. Attends regularly scheduled PA meetings.
Front Desk Coverage Rotation: Performs general reception & clerical duties as assigned (e.g.: staffs reception desk, greets & interviews visitors to determine purpose of visit, answers general inquiries & performs computer system inquiry directing visitors to the appropriate person, agency or other service provider, enters data or information regarding activities into appropriate computer program, makes photocopies, scans, & faxes materials; obtains sign-in & issues visitor badge, receives badge back & sign out when visitor leaves; opens, receipts, sorts & scans incoming mail, applies appropriate postage, seals & sorts outgoing mail; processes payments; opens/closes agency lobby.
Exhibits regular & predictable attendance.
NON-ESSENTIAL FUNCTIONS:
Any other duties as assigned by Director or designee.
Minimum Qualifications
- One year of experience as an Eligibility/Referral Specialist 1, 30121.
- Or two years experience as Unit Support Worker 2, 30112.
- Or completion of undergraduate major core coursework in behavioral science, social science or education, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding, or word processing.
- Or completion of two years of technical education in behavioral science or social science, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding, or word processing.
- Or two courses or one year of experience in behavioral science, social science, or customer service techniques, one course or six months experience in business mathematics, one course or six months experience in business English, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding or word processing.
- Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
SCOJFS is seeking qualified individuals who are interested in making a positive impact on the children and families in the communities of Hocking, Ross and Vinton Counties. Please consider joining our team!
In addition to a rewarding career, the agency offers a full benefits package.
SCOJFS Benefits:
- Competitive Pay
- Opportunities for career advancement within a broad range of service areas
- Paid Holidays
- Paid Bereavement, Personal, Sick and Vacation Time Off
- Group Health Insurance plans, with optional dental and vision coverage available
- Wellness Program and Incentives
- Optional Flexible Health Spending Account
- Employer paid Employee Assistance Program
- Employer paid $10,000 life insurance policy
- Additional Supplemental Life Insurance Options
- Eligible Employer for Public Service Loan Forgiveness Program (PSLF)
- Enrollment in the Ohio Public Employees Retirement System
- Options to enroll in one or both of the available Deferred Compensation Plans
- Flexible schedules are available to most positions
- Hybrid remote work is available to most positions, following completion of the probationary period
How to Apply:
Applicants are required to complete the online application via the SCOJFS career page. Please visit our website at scojfs.org to learn more. (Job opportunities are listed under Administration/About SCOJFS.)
You may click on the link below to apply now!
SCOJFS Job Opportunities
SCOJFS is an Equal Opportunity Employer.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact the SCOJFS Human Resources Department at 740-772-7630 or scojfshr@jfs.ohio.gov.
Salary : $16 - $23
