Crisis Case Manager

GENERAL RESPONSIBILITIES:

Provide intensive, goal directed, medically necessary services to support both children and adults experiencing an increase in mental health symptoms to maintain consumers safely in the least restrictive environment.  Provide general support to SCMHCC Crisis Department.

1. Be available to provide in person and/or phone support to staff, consumers and/or community members at SCMHCC and community locations.
2. Provide crisis stabilization services to individuals experiencing identified mental health crisis.
3. Collaborate with community partners, caregivers, family members, treatment providers to provide appropriate and beneficial crisis supports.
4. Provide regular, timely updates on consumer supports provided, response to supports and follow up plan in place.
5. Assist with CSS/CBS high needs consumers as needed in order to support assigned team members.
6. Familiarize self with high needs clients by attending CSS/CBS staffing and group supervision meetings.
7. Strive to improve and strengthen the Crisis Department through collaboration, implementation, and coordination.
8. Develop continuous supportive relationships with identified consumers, their families, and collaborative contacts. Assist consumers in accessing natural occurring resources within the community to help in individual functioning.
9. Build a relationship with community agencies to include but not limited to schools, juvenile justice, courts, law enforcement, and hospitals that will provide a natural and supportive network for consumers in their quest for mastery in various situations.
10. Ensure deadlines, contractual obligations, and licensing requirements are met regarding crisis services.
11. Attend and complete training sessions as required by SCMHCC.  Identify additional trainings as needed to strengthen competency in crisis services/supports.
12. Be available for “on call” and mobile crisis response.
13. Perform other duties as directed by supervisor.

MINIMUM QUALIFICATIONS:

• Have at least a BA/BS degree or be equivalently qualified by work experience or a combination of work experience in the human services field and education, with one year of experience substitution for one year of education.
• Possess demonstrated interpersonal skills, ability to work with persons with serious emotional disturbances, and the ability to react effectively in a wide variety of human services situations.
• Pass a criminal background and driver’s license check to the satisfaction of SCMHCC. Must have access to reliable transportation at all times.

The description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add to or change the duties at any time.