Medical Assistant

Shift: Full-Time, Monday - Friday, Occasional Saturdays

Provide support to the clinic’s health care providers and management regarding all aspects of patient care, clerical, environmental, and organizational tasks. Contribute to creating a positive and professional atmosphere where patients, guest, and colleagues are made to feel welcome and respected.

Responsibilities and Duties:

• Demonstrate an attitude and behavior that coveys to our patients and coworkers that our relationship with them is valued and important.
• Get a complete intake on each patient each visit. Instructions for proper intakes are given to every employee at hire.
• Reason for visit, vital signs, medication list, problem list, and vaccines must be done before the chart can be moved to “ready for provider”.
• Assist providers during patient appointments to maximize productivity and efficiency including rooming the patient, obtaining and documenting required vitals, preparing for examinations and procedures, collecting accurate patient histories, preparing orders/forms related to surgical/diagnostic procedures, assisting during exam and/or procedures. Relay instructions and information to patients and their families as directed by the provider.
• Do quality measures on each intake.
• Patients must have a minimum of three (3) vital signs each visit.
• Work through personal and provider staff inbox throughout each day.
• Return phone calls and patient cases on days they are received from patients regardless if you have an answer.
• Responsible for timely communicating test results to patients.
• Responsible for proper documentation within charts of phone conversations with patients.
• Responsible for timely processing all prescription refill requests from providers, patients, pharmacies, and vendors.
• Be able to assist providers in ordering, coding, and scheduling if and when needed.
• Assisting providers with Minor Surgeries when needed, including setting up sterile procedures.
• Responsible for cleaning and the upkeep of work areas including personal desks, procedure room, exam rooms, clinic lab area, hallways, and provider work-stations.
• Responsible for cleaning clinical areas and medical instruments in accordance with practice, manufacturer and OSHA protocols, between patient visits to maintain infection control and tidiness; ordering, sorting, storing medical supplies; restocking exam/procedure rooms so that each room is fully functional at all times and according to practice protocol.
• Checking exam rooms and minor surgery rooms for out dates once monthly.
• Restocking exam rooms weekly.
• Have a working knowledge of performing EKG’s and in-house lab tests.
• Cleaning instruments used by providers and oneself.
• Making sure all paperwork needed is completed for each visit. Accident forms, self pay forms, consent forms.
• Attend scheduled department staff and clinical meetings.
• Maintaining an up-to-date BLS certificate.
• Respond appropriately to emergencies; work as a team member; recognizes problems with patients, staff, or operations and works quickly as a team member to resolve the problem. Identifies ways to improve practice operations.
• Maintain drug sample closet and refrigerators, chemical solution, checking expiration dates, keep organized, dispose of expired drugs accordingly.
• Exercises utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to clinic police and HIPAA requirements.
• Provider clinical support and coverage in other areas of the clinic when requested.
• Responsible for obtaining lab/imaging reports, hospital notes, referral information, completing forms/requisitions as needed.
• Complete assigned daily/weekly/monthly duties as assigned.
• Performs other duties, as may be required.

Physical Demands

• Frequent lifting and carrying items weighing up to 30lbs. Unassisted, including assisting patients when required.
• Combination of sitting, standing, bending, light lifting and walking.
• Regularly exposed to risk of blood borne pathogens.
• Exposed to unpleasant elements.
• Requires the ability to manage stressful situations.
• Occasional stress from varying demands.

Working Conditions

• A combination of medical office and exam/procedure room settings. Involves frequent personal and telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people.
• Well lighted, well ventilated, work space. Exposure to communicable diseases and other conditions common to clinic settings.

Qualifications:

• Ability to multitask
• Organizational skills