What are the responsibilities and job description for the Lead Care Manager, ECM Program position at South Central Family Health Center?
Job PostingTitle : Lead Care Manager, ECM ProgramBase Salary Range : $44,323 - $67,618 plus benefitsFTE : Full-time, Non-ExemptOur Mission : The Mission of South Central Family Health Center is to improve the quality of life for thediverse Community of inner-city Los Angeles by providing affordable and comprehensive health care andeducation in a welcoming and multi-cultural environment.To lead the way in health care in South Los Angeles, as the premier provider and employer of choice offeringcomprehensive, high quality, affordable, efficient, and culturally responsive services.General Summary : The Lead Care Manager (LCM), Enhanced Care Management (ECM) is responsible forcoordinating and implementing organization-wide enhanced Care Management. The Lead Care Manager(LCM), Enhanced Care Management (ECM) works closely with medical, dental, behavioral health and visionteams and patients to develop personalized care plans that address the unique needs of each patient. The LeadCare Manager (LCM) oversees the care management services provided to patients, ensuring that services areefficient, effective, and patient-centered. The LCM ensures that ECM incorporates a broad range of services,including medical, social, and behavioral health services. The LCM serves as a liaison between varioushealthcare providers, ensuring that all members of the care team are informed about patient statuses and plans.- Oversees and implements provision of the Enhanced Care Management (ECM) services; andidentification and achievement of Care Plan goals and objectives with the member that meet theirself-identified strengths and health care and psychosocial needs.- Offers services where the ECM member lives, seeks care, or finds most easily accessible and withinhealth plan guidelines.- Advocates on behalf of members with health care professionals, and connects with ECM member viaphone or in-person to facilitate engagement, assessment, follow-up, and education / training visits inorder to develop and address the Care Plan.- Uses motivational interviewing and trauma-informed care practices and works in conjunction withECM members to identify Care Plan goals and objectives.- Coordinates pre-operative evaluations.- Coordinates with ECM resource partners to obtain data / information to ensure accurate Care Planupdates- Provides linkage to outside health education, wellness programs, and community resources- Assists with translation for staff when necessary.- Utilize SCFHC's NextGen and other electronic tracking systems to coordinate services and input datafor reporting.- Reviews existing SCFHC protocols and polices to match ECM requirements.- Outreaches to patients who have missed preventative services (well-child exams, colonand cervical cancer screenings etc.)- Coordinates appointments with health care providers to ensure timely delivery of diagnostic,treatment and wellness exams abuse, or poverty.Job PostingQualifications and Experience : - High School Diploma or equivalent required.- Bachelor's Degree preferred.- Medical Assistant / LVN certification preferred.- Knowledge of community resources in area- Must have a minimum of 2 years' experience in case management in community clinic or FQHC setting.- Comfortable working with diverse populations- Bilingual in English / Spanish (oral and written).- Ability to work flexible hours.Top benefits or perks : As a team member at South Central Family Health Center, you'll enjoy competitivewages and generous benefits : - Benefits : Health care, dental, life insurance- 403 (b) Retirement plan- Education Reimbursement- Career development : Entry-level employees have opportunities to work in management, HR or otherareas of the companyContact / application information : To apply please visit South Central Family Health Center's website at : Family-Health-Cent
Salary : $44,323 - $67,618
