Customer Service Rep

This is an opportunity to use your Customer Service skills and make a difference in the community! 

Highlights: 4 Week Training, Medical/Dental Benefits, 401k Program, EAP, opportunity for advancement and a great team environment! 

RESPONSIBILITIES:  Accurately record data from caller on inbound telephone lines and process notices. Individual must also accurately tell caller pertinent and legal information on each locate notice.  Be available at all times while at assigned desk and computer to input locate notices and receive incoming calls from excavators.  Other duties as assigned by the Call Center Manager or Director of Operations. 

SKILLS: 

• Ability to pass skills assessment tests.
• able to process excavation information precisely, and adhere to standards set forth by Organization 
• Be proficient in Microsoft Office Suite products. 
• Map-reading ability, and able to record accurately the map site information given by the caller.
• Learn map site functions relating to excavation data on locate notice requests 
• Ability to work as part of a team.
• Ability to understand and listen effectively to customer situations while maintaining company interests 
• Willingness to work different shifts/schedules with short notice. 
• Ability to handle a high volume of telephone contacts that may include difficult and demanding customer situations 
• Have effective time management skills 
• Capability of working in a fast-paced environment 
• Dependable, Punctual:
• Be highly Customer Oriented by providing a friendly and caring service in a professional manner 
• Positive attitude; Work independently and be self-motivated. 
• Handle repetition of tasks every working day 
• Work under stressful working conditions due to high volume calls, difficult customer interaction, and time frame of calls 
• Score acceptable or set goals on evaluations composed by Management.

QUALIFICATIONS: 

• Minimum requirement is a high school diploma with two years customer service experience.
• Call center experience preferred.

PHYSICAL/MENTAL REQUIREMENTS: 

• Ability to stand or sit for considerable lengths of time. 
• Visual, auditory, and communication abilities for frequent use of computer and telephone.
• Work in a confined work space for a long period of time attached to a telephone headset and entering data. 
• Mental alertness for quality decision-making. 
• Pre-employment testing for all applicants include substance abuse testing and background screening.