Director of Human Resources

Director of Human Resources

Reports To: Chief Operations Officer

Location: Central Business Office

Position Summary

The Director of Human Resources provides strategic and operational leadership for all HR functions across SCPA’s multi-site pediatric clinics. This role is responsible for building a high-performing, compliant, and engaged workforce by leading recruitment, onboarding, employee relations, compensation, professional development, and culture initiatives. The Director serves as a highly responsive partner to employees, managers, clinic administrators, and the CBO leadership team.

This position requires deep expertise in South Carolina employment law, healthcare HR practices, and hands-on execution, while driving continuous improvement and consistency across all locations.

Key Responsibilities

HR Strategy, Leadership & Special Projects

· Serve as a trusted advisor to executive leadership, clinic administrators, and managers on all HR matters.

· Take on special assignments and HR projects as assigned to support organizational priorities.

· Demonstrate a strong team-player mindset and maintain consistent responsiveness to employees and CBO leadership.

· Perform other duties as assigned.

Talent Acquisition & Workforce Planning

· Proactively recruit for all open clinical and non-clinical positions using innovative sourcing strategies (not passive posting).

· Implement and manage recruitment processes that prevent bottlenecks or delays and ensure a positive candidate experience.

· Manage the full candidate flow, ensuring timely communication and status updates for all applicants.

· Conduct background checks, extend employment offers as determined by hiring managers, and support interview processes when needed.

· Implement and manage employee referral programs to strengthen talent pipelines.

Onboarding & Employee Lifecycle Management

· Fully revamp and oversee the employee onboarding process, including:

System and login access

· Timeclock setup

· Keys/fobs and facility access

· Technology and system permissions

· Conduct exit interviews and analyze trends to support retention strategies.

· Maintain a tickler system to ensure:

· Performance reviews are completed on time

· Nursing and professional licenses remain current and compliant

Employee Relations, Policies & Compliance

· Serve as an expert in South Carolina HR laws, employment regulations, and workplace policies.

· Ensure full compliance with all federal, state, and local employment laws.

· Master and maintain the employee handbook, educating employees and managers on policies and expectations.

· Provide guidance and support for employee relations matters, disciplinary actions, investigations, and performance management.

· Ensure consistency, fairness, and documentation across all clinics.

Compensation, Performance & Recognition

· Conduct regular salary surveys and benchmarking against national and regional healthcare data.

· Develop and implement a standardized performance evaluation and merit increase framework for all employees.

· Manage performance review timelines and ensure organizational accountability.

· Implement employee recognition initiatives, including:

· Rising Star performance recognition programs

· Merit-based incentives and engagement initiatives

Benefits Administration & Employee Support

· Help employees understand and maximize their employment benefits, serving as a knowledgeable and accessible resource.

· Partner with leadership and vendors to evaluate and improve benefit offerings.

· Ensure accurate and compliant HR data management within ADP (required experience).

Training, Professional Development & Leadership Coaching

· Design and implement professional development and training programs for employees, managers, and leaders.

· Create training modules with post-training surveys to measure effectiveness and engagement.

· Coach managers and leaders on performance management, communication, and leadership development.

· Support succession planning and internal talent growth.

Employee Engagement, Communication & Metrics

· Conduct employee satisfaction surveys and analyze results to drive improvement initiatives.

· Publish HR communications and updates throughout the organization.

· Share key HR performance metrics and benchmarking data compared to national healthcare standards.

· Promote a positive, inclusive, and patient-centered workplace culture.

Systems & HR Operations

· Ensure accurate and efficient use of HR systems, including ADP.

· Maintain organized HR records, reporting, and compliance documentation.

· Continuously evaluate and improve HR processes for efficiency and scalability across multiple sites.

Organizational Growth & Workforce Expansion

- Due Diligence

- Review employee data: headcount, roles, compensation, benefits, tenure

- Identify legal risks

- Review employment agreements, offer letters, and policies

- Flag cultural red flags or retention risks

- Estimate integration costs

- Talent Retention and Workforce Planning

- Identify key employees and critical roles to retain

- Develop retention, incentive, or stay-bonus strategies

- Decide which roles are redundant vs. essential

- Create org charts for the combined organization

- Support leadership with succession and staffing decisions

- Communication and Change Management

- Create clear employee communication plans

- Lead or support town halls and manager talking points

- Address employee concerns around job security, benefits, and culture

- Train managers on how to handle sensitive conversations

- Ensure consistent messaging across acquired practices

Qualifications

· Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).

· 7 years of progressive HR leadership experience; healthcare and multi-site experience strongly preferred.

· Demonstrated expertise in South Carolina employment law.

· Proven experience with ADP HR and payroll systems.

· Strong background in recruitment, employee relations, performance management, and training development.

· Excellent communication, organizational, and leadership skills.

· High level of integrity, responsiveness, and accountability.

Core Competencies

· Strategic yet hands-on leadership

· Strong judgment and confidentiality

· Proactive problem-solving

· High responsiveness and follow-through

· Collaborative, team-oriented approach

· Ability to lead change and drive consistency