What are the responsibilities and job description for the Financial Center Manager position at South Carolina Federal Credit Union?
South Carolina Federal Credit Union is currently seeking a Financial Center Manager to join our team of outstanding professionals at our Downtown Financial Center in Charleston, SC.
Duties include but are not limited to:
- Manage direct report(s) to include, but not limited to communicating information effectively and timely, managing schedules, approving leave, establishing develop plans, and conducting meetings, performance appraisals, observations, coaching and counseling activities.
- Builds Financial Center revenue and increase market share through prospecting and acquiring of new member and business accounts.
- Demonstrate Core and Leadership Values through active community involvement.
- Build an engaged, highly performing team through on-boarding, coaching and development of Financial Center team members.
- Oversee all areas within the Financial Center, which encompasses professionally navigating multiple systems to perform service, support and sales task in person and by telephone/email with a high degree of accuracy and speed in a high-volume, fast-paced financial center environment.
- Consistently meet or exceed sales/performance goal and operational standards.
- Promote and ensure staff professionally correspond with members or potential members, provides superior member service, identify financial needs, offer products and services that truly fit the members’ needs and build long-term relationships.
- Ensure member issues/disputes are managed properly, to include thorough and timely resolutions and responses.
Minimum requirements include:
- Possess a Bachelor’s degree or equivalent work experience.
- Possess a minimum of five years of similar or related sales experience within a financial institution.
- Possess a minimum of three years of prior management experience.
- Possess ability to successfully multi-task and perform in a high-volume, fast-paced environment.
- Possess team-building skills and conflict resolution skills that support and generate collaboration, commitment, harmony and equality among team members.
- Possess knowledge and experience in prospecting principles, processes and skills; ability to identify and engage potential members in the market.
- Possess thorough knowledge of sales and sales management.
- Possess basic proficiency in Windows based programs.
NOTE: Relevant military experience is considered for veterans and transitioning service men and women.
South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.