What are the responsibilities and job description for the Contact Center Sales Representative position at South Carolina Federal Credit Union and Careers?
Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Myrtle Beach, Florence & Greenville/Spartanburg, SC.
- This position is predominately remote; however, you may be required to come onsite as needed.
Duties include but are not limited to:
- Navigate multiple systems to professionally perform sale task by telephone, chat, and email with a high degree of accuracy and speed in a high-volume, fast-paced contact center environment.
- Sales task include, but are not limited to, opening a variety of accounts, loan applications, and other products and services offered by the credit union, as well as conducting other sales related task.
- Consistently meet or exceed sales/performance goal and operational standards.
- Maintain an active prospect list and professionally correspond with members or potential members to identify their financial needs and to build long-term relationships.
- Maintain effective sales skills and in-depth product and service knowledge in order to offer products and services that best fit the members’ needs.
- Refer business, mortgage, insurance, and investment products and services.
- Properly verify members’ identification and ensure confidentiality of members’ information.
- Possess a high school diploma or equivalent (GED).
- Possess a minimum of one year of similar or related experience selling products and/or services with a proven record of achieving or exceeding sales goals.
- Possess excellent verbal and written communication skills in order to communicate effectively with members and employees by telephone, email and chat.
- Demonstrated ability to successfully perform duties with a high degree of accuracy and speed in a high-volume, fast-paced environment.
- Demonstrated ability to generate new business by outbound calling and reaching out to the local community.
- Demonstrated ability to engage in relationship building discussions.
- Demonstrated ability to identify and anticipate members’ needs and sell products and services.
- Possess problem solving and decision-making skills.
- Possess interpersonal skills and the ability to work well with others.
- Possess time management and organizational skills.
- Possess basic proficiency in Windows based programs.
- Possess intermediate mathematical skills performing calculations involving adding, subtracting, multiplying, and dividing.
- Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.
Bilingual in English and Spanish preferred, but not required. Premium pay rate for bilingual employees is available after 90 days of employment and is subject to passing our bilingual exam, which assesses the ability to read, write, and speak Spanish proficiently.
- Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.
TRAINING REQUIREMENT: Training for this position is held onsite, in-person at our headquarters located in North Charleston, SC. Training starts the first Monday of the month, typically 4 weeks in total, Monday-Friday.
NOTE: Relevant military experience is considered for veterans and transitioning service members.
South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.
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