Information Systems Support Specialist

OVERVIEW

The IS Support Specialist will be responsible first tier IT helpdesk support operations, end-user support and training, preliminary troubleshooting of Enterprise hardware and software issues, which will include maintenance of pertinent integrated applications. This position may serve as a secondary line of support for system administration and/or project coordination for assigned departmental initiatives, as necessary. This position is at-will, and not covered by the South Carolina Employee Grievance Procedures Act.

RESPONSIBILITIES

• Provides first-line support for end-user computer, system, and application resources within the various divisions of SCEL.
• Troubleshoots vendor hardware and software situations in the event of production issues.
• Assists with the installation of vendor hardware and software applications, working with technical and development staff.
• Provides knowledge transfer to end users to assist in the development of IT equipment and service-related skills.
• Designs, implements, maintains, supports and migrates the computer desktop resources for the SCEL, as assigned.
• Manages inventory, by assigning, transferring, or disposing of SCEL assets per State guidelines.
• Assists in the maintenance, support and migration of server and enterprise resources for SCEL, as assigned.
• May act as project manager/coordinator on projects assigned by IT Management staff. Develops deliverables, as per project requirements, that are clear, concise, accurate, and complete.
• Deploys and evaluates items into test systems and provide recommendations for implementation into production environments.
• Creates and maintains procedures and documentation to support various IT functions.
• Performs any other duties, as assigned.

QUALIFICATIONS

An Associate’s Degree in Computer Science, Information Systems, or a technical degree in an IT discipline, or similar program, with 1 years of relevant experience. (Additional and/or related IT work experience will be considered for education equivalency AND further education, such as a Bachelor's or Master's degree will be considered as an equivalency for the work experience requirement.) Working knowledge of Microsoft Exchange, Desktop Productivity Software and Directory Services, is preferred.

Must be able to lift 25 pounds, due to occasional lifting of IT equipment.

ABILITIES

The IS Support Specialist must have the ability to (1) be proficient with Microsoft Windows, desktop Office Suite, and Office 365; (2) apply standard system concepts; (3) deal professionally, courteously, and effectively with others, both internal and external to SCEL; (4) understand and comprehend SCEL policies, rules, regulations and procedures; (5) pay attention to detail; (6) exercise good judgment and discretion; (7) establish and maintain effective working relationships; (8) communicate effectively, orally and in writing; and (9) work a flexible schedule, when required.

COMPENSATION & BENEFITS

• PEBA Insurance and Retirement
• South Carolina Deferred Compensation Program