What are the responsibilities and job description for the Ticket Operations Manager position at South Bend Cubs?
2019 & 2022 Midwest League Champions. Voted by Ballpark Digest Best Ballpark in 2022 and 2023. Winners of the 2022 Golden Bobblehead award. A 48-million-dollar stadium renovation that broke ground September 2024. The South Bend Cubs are one of the gold standards in minor league baseball and our organization is looking to hire an experienced Ticket Operations Manager. This position will be responsible for the strategic planning, implementation, and execution of all ticket operations of the ticket office. A key component of this role is to supervise and administrate all activities of the box office including South Bend Cubs baseball and Four Winds Field events.
Responsibilities include but are not limited to:
- Hire, supervise and train part-time and game day personnel and operations
- Become well versed in our Ticketing System – ProVenue
- Set up annual schedule and seating diagram within ProVenue
- Collaborate closely with staff to fulfill individual tickets, group tickets, sponsorship tickets and special event ticket orders
- Preparing detailed deposit, game day, weekly sales, and accounting reports as necessary
- Provide reconciliation of funds collected/tickets sold with Finance Department records
- Generate and maintain yearly budget within ticket operations department
- Facilitating season and mini plan sales by carefully planning seat locations
- Participate in creating and marketing ticket & group plans
- Provide superior customer service to clients including existing ticket holders, new prospects, and single game customers
- Maintain records and report on commissions earned by sales staff
- Attend and contribute to department and company staff meetings
- Manage small book of business of ticket account
Compensation and Benefits
This is a full-time position that includes a complete health, dental, and vision benefits package, as well as the ability to participate in company 401k program and paid vacation time. This position has a starting base salary and a commission / bonus structure. Expected compensation range $50,000 - $70,000 .
Skills:
Skills:
- Display personal responsibility to complete tasks and duties in a timely manner and with confidentiality
- Display people skills to work well with others by responding appropriately to supervisors, co-workers, and stadium guests/patrons
- Possess the ability to coordinate your own work tasks efficiently, accurately, and professionally
- Possess the ability to work as part of a team
- Display the ability to communicate in a clear, timely, professional, and organized manner
- Must be amiable, considerate, and patient and have a good self-image, conveying a positive message to co-workers and stadium guests/patrons
- Possess the ability to analyze and solve problems skillfully, logically, and timely.
- Always demonstrate and promote the South Bend Cubs Values and standards
Experience / Qualifications Required:
- Degree from 4-year program
- Minimum of 3-5 years of box office experience, Tickets.com experience preferred but not required
- Individual must be energetic, enthusiastic, and dedicated
- Individual must be able to oversee multiple projects, meet deadlines and achieve objectives
- Ability to work event nights, weekends and holidays as required
- Superior problem-solver, with ability to work independently
- Effective organizational and follow-up skills
- Excellent communication and people skills
- Must be a team player and be willing to help in all areas of the business
- Must be able to stand and/or walk for up to 2 hours
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $50 - $70