Teller Supervisor - Hilton Head Island

JOB SUMMARY

Provides an exemplary customer experience, assists with training, supervision and coaching of the branch teller staff to ensure the same. Manages and accounts for all branch cash including vault supply. Authorizes payment of checks and acceptance of large deposits. Processes customer transactions in a professional, efficient, and accurate manner in accordance with federal guidelines and banking policy. Receives and disburses cash accurately, maintains a cash drawer and balances it daily. Interacts with customers using a consultative sales approach to offer products and services and ensures client banking needs are met. Exercises judgment with minimal supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for all the duties and responsibilities in the Teller job description
• Receives and sends currency to/from Federal Reserve or designated currency-handling end point accurately; keeps optimum cash on hand; maintains cash limits
• Balances branch cash daily
• Controls and distributes official check inventory within the branch

• Ensures teller drawers are counted and audited monthly
• Processes night depository under dual control
• Manages individual key/combo assignments

• Prepares monthly and quarterly reports to include, camera logs, vault opening and closing, official checks, policy, and security violations           
• Ensures bank cameras are functioning at all times
• Conduct quarterly alarm tests and complete the quarterly alarm test record log
• Serves as a role model to tellers in terms of customer service, professional presence, and technical skills
• Communicates bank’s expectations and standards to tellers; coaches and follows up as needed
• Provides input to Branch Manager on Teller and Relationship Banker performance reviews
• Ensures Tellers follow daily procedures
• Monitors Teller’s schedules and activities to provide exemplary customer service with minimal overtime
• Provides on-the-job training that complements other training and ensures use of standard procedures
• Understands security procedures and ensures teller line practices at all times
• Cross-trains teller(s) in the Teller Supervisor duties
• Utilize the Bank’s Client Relationship Management (CRM) system to enhance customer service by documenting client interactions for both sales and service activities
• Interacts with other departments in a professional manner
• May serve as back-up to Relationship Banker and/or other branch staff
• May perform other duties as assigned

QUALIFICATIONS

• High school diploma or equivalent is required; additional banking and/or coursework is helpful
• Two or more years of teller experience preferred
• Knowledge of daily branch operations, personnel and other departmental policies and applicable laws and regulations
• Strong math skills and proficiency with numeric keyboard
• Excellent communication skills

• Previous supervisory experience and demonstrated skills preferred
• Proficiency with Microsoft Office and various bank systems

AAP/EEO STATEMENT

This statement of policy reaffirms South Atlantic Bank’s policy of equal employment opportunity in employment, compensation, training, transfers, promotions and all other aspect of employment regardless of race, color, religion, national origin, age, sex, veteran status, physical or mental handicap/disability and to state that we do carry out this policy at South Atlantic Bank.  This policy also applies to all company-sponsored activities such as educational programs, tuition aid and social and recreational activities.