What are the responsibilities and job description for the Claims Specialist position at SourcePro Search?
SourceProSearch is seeking a Claims Specialist with 1-2 years of experience to work in our New York office. The ideal candidate should be comfortable with technology and platforms. This position requires at least 2 days per week in the office.
Job Responsibilities:
- Format documents and communications for clients.
- Liaise between third-party vendors and the firm.
- Review documents (release/document verification) for production to defense counsel for quality control.
- Calendaring and entry of case info into the database.
- Perform intake and initial filtering of client inquiries.
- Preparation of submissions involving large volumes of individual claims.
- Run and analyze client data reports.
- Organize documents and communications with clients.
- Ensure that case documents accurately reflect a client’s individual information.
- Keep track of communications or developments relating to client cases and deadlines that may be applicable to individual clients.
- Prepare and send client communications.
- Communicate with clients telephonically, on occasion.
- Work with attorneys to plan data gathering and settlement update workflows.
- Analyze and summarize client inquiries to identify trends and patterns requiring further action.
- Assist with the development of processes and technological systems for addressing large volumes of client interactions.
Skills/Requirements:
- Proficient in the use of Microsoft Word and Excel.
- Familiarity with Filesite preferred.
- Familiarity with client management systems or databases preferred.
- Strong technical skills and ability to quickly learn new litigation support software.
- Strong written and oral communication skills and strong interpersonal skills.
- Must possess great attention to detail.
- Must possess analytical and critical thinking skills.
- Strong organizational and time-management skills.
- Ability to work independently while understanding the importance of teamwork.
- Ability to manage workload consisting of multiple tasks.
- The work shift for this position is 9:30 am-5:30 pm, five days a week, but the applicant must be willing and available to work overtime, both evening and weekends, when necessary.