Claims Specialist

SourceProSearch is seeking a Claims Specialist with 1-2 years of experience to work in our New York office. The ideal candidate should be comfortable with technology and platforms. This position requires at least 2 days per week in the office.

Job Responsibilities:

• Format documents and communications for clients.
• Liaise between third-party vendors and the firm.
• Review documents (release/document verification) for production to defense counsel for quality control.
• Calendaring and entry of case info into the database.
• Perform intake and initial filtering of client inquiries.
• Preparation of submissions involving large volumes of individual claims.
• Run and analyze client data reports.
• Organize documents and communications with clients.
• Ensure that case documents accurately reflect a client’s individual information.
• Keep track of communications or developments relating to client cases and deadlines that may be applicable to individual clients.
• Prepare and send client communications.
• Communicate with clients telephonically, on occasion.
• Work with attorneys to plan data gathering and settlement update workflows.
• Analyze and summarize client inquiries to identify trends and patterns requiring further action.
• Assist with the development of processes and technological systems for addressing large volumes of client interactions.

Skills/Requirements:

• Proficient in the use of Microsoft Word and Excel.
• Familiarity with Filesite preferred.
• Familiarity with client management systems or databases preferred.
• Strong technical skills and ability to quickly learn new litigation support software.
• Strong written and oral communication skills and strong interpersonal skills.
• Must possess great attention to detail.
• Must possess analytical and critical thinking skills.
• Strong organizational and time-management skills.
• Ability to work independently while understanding the importance of teamwork.
• Ability to manage workload consisting of multiple tasks.
• The work shift for this position is 9:30 am-5:30 pm, five days a week, but the applicant must be willing and available to work overtime, both evening and weekends, when necessary.