What are the responsibilities and job description for the Call Center Manager position at SourcePro Search?
SourcePro Search has a fantastic opportunity for a Call Center Manger.
The primary responsibility of the Call Center Support (CCS) Manager is to build and develop a consolidated/centralized call center support organization that supports all Media Software enterprise products (approx. 10 – 15 software products), exclusive of the Advertising Solutions Group.
In this role you will be responsible for building, developing and leading a team of Customer Service Representatives (CSR’s) who are responsible for receiving incoming tier 1 and tier 2 customer service inquiries and working them through to resolution and closure of the service tickets.
Requirements:
The primary responsibility of the Call Center Support (CCS) Manager is to build and develop a consolidated/centralized call center support organization that supports all Media Software enterprise products (approx. 10 – 15 software products), exclusive of the Advertising Solutions Group.
In this role you will be responsible for building, developing and leading a team of Customer Service Representatives (CSR’s) who are responsible for receiving incoming tier 1 and tier 2 customer service inquiries and working them through to resolution and closure of the service tickets.
Requirements:
- Bachelor’s degree in business or related field
- 5 years of work experience in call center support or related field.
- 3 years of experience in management/supervisor role(s) with 16-25 direct reports.
- 1 years of experience with Seibel.
