What are the responsibilities and job description for the Technical Analyst / End User Computing Analyst position at Source One Technical Solutions?
Technical Analyst / End User Computing Analyst :
📍 New York, NY (Onsite)
🏢 Property Management Company / Tourist Attraction
👤 Reports To: Senior Director of Technical Services
Salary: Up to $90,000 per year plus 10% performance bonus
No sponsorship or C2C
About the Role:
Source One Technical Solutions is seeking three Technical Analysts to join its Technical Services team supporting a major attraction. This hands-on role is responsible for delivering exceptional end-user support across desktop, mobile, audio/visual, conference room, and workplace technology environments.
The ideal candidate is a customer-focused technology professional with strong troubleshooting skills, experience supporting Windows and mobile environments, and a passion for delivering high-quality technical support.
Key Responsibilities:
- Provide technical analysis, troubleshooting, and support for end-user technology issues.
- Respond to service requests and incidents through phone, email, walk-ups, and ticketing systems.
- Diagnose and resolve hardware, software, mobile device, and peripheral issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, workstations, and supported mobile devices.
- Build, deploy, and image PCs and laptops.
- Administer and support Microsoft Intune and Mobile Device Management (MDM) platforms.
- Support conference room technology, meeting setups, and audio/visual systems.
- Provide basic networking and telecommunications troubleshooting.
- Maintain accurate asset inventories and documentation within ITSM systems.
- Monitor workstation performance and provide recommendations for improvement.
- Coordinate with third-party vendors and service providers.
- Participate in equipment refresh initiatives and technology deployment projects.
- Train end users on technology tools and best practices.
- Provide guidance and support to junior team members when required.
Required Qualifications:
- Bachelor's degree in Information Systems, Computer Science, or related field.
- Must be able to communicate with the C Suite and cross-functionally
- 2-5 years of experience in Technical Support, Desktop Support, Help Desk, or End User Computing environments.
- Experience supporting:
- Windows Operating Systems
- Desktop and Laptop Deployments
- Microsoft Intune
- Mobile Device Management (MDM)
- Windows Administration
- Software Testing and Deployment
- Working knowledge of LAN/WAN networking fundamentals.
- Basic Audio/Visual support and troubleshooting experience.
- Excellent customer service, communication, and problem-solving skills.
Preferred Qualifications:
- Microsoft Certifications
- Apple Certified Mac Technician
- CompTIA A , Network , Security , Cloud , or Server
- Experience with Zendesk or other IT Service Management (ITSM) platforms
- Experience supporting conference room and collaboration technologies
What Success Looks Like:
- Delivering exceptional support experiences to end users.
- Resolving technical issues efficiently and professionally.
- Maintaining reliable workplace technology environments.
- Supporting collaboration, productivity, and operational excellence across the organization.
- Serving as a trusted technical resource for employees and stakeholders.
Join one of New York City's most innovative real estate and experiential destinations and help deliver exceptional technology experiences across both corporate and guest-facing environments.
Salary : $90,000