IT Support Specialist (Tier 2) Contract

IT Support Specialist (Tier 2) Contract
Duration: 6-month contract to Hire
Location: Onsite in Denver, CO
Schedule: Standard business hours, Monday Friday MST

About the Company
We are a global data center developer and operator supporting some of the world s largest
cloud and enterprise organizations. Our mission is to deliver secure, high-performance, and
scalable technology environments across North America, EMEA, and Asia Pacific. Our IT
operations team is critical to that mission driving reliability, performance, and seamless user
experience across all regions.

Position Overview
We are seeking a Tier 2 IT Support Specialist to join our IT operations team on a 6-month
onsite contract in Denver, CO.
This role is best suited for a hands-on, technically strong, and service-driven professional
who can support a high-uptime environment and collaborate closely with both local and global
IT teams.
You ll work directly with the local IT lead to provide front-line and escalated support, ensuring
smooth day-to-day operations for employees onsite. This includes managing end-user devices,
network troubleshooting, system access, and proactive maintenance of the IT infrastructure.
This is an onsite position (five days per week) supporting a mission-critical environment
where reliability and responsiveness are essential.

Key Responsibilities
Serve as the onsite Tier 2 support resource for hardware, software, and networking
issues.
Configure, deploy, and maintain laptops, peripherals, and mobile devices for employees.
Manage service requests and incidents via ITSM platforms such as ServiceNow or
ManageEngine.

Collaborate with HR/onboarding to prepare, configure, and ship IT assets to new hires.
Administer Active Directory, Azure AD, and Office 365 (Teams, Exchange,
SharePoint).
Support MDM platforms such as Intune and Jamf for device and policy management.
Provide operational support for video conferencing and meeting room technologies.
Troubleshoot connectivity and performance issues within the office environment.
Document technical processes, asset inventories, and recurring issues for continuous
improvement.
Assist in implementing IT change management activities and maintaining system
compliance.
Work closely with the broader IT organization to escalate, resolve, and prevent recurring
issues.

Qualifications
Associate s or Bachelor s degree in IT, Computer Science, or equivalent hands-on
experience.
2 4 years of experience in an IT support or helpdesk role, ideally supporting enterprise
environments.
Demonstrated knowledge of Windows 10/11, macOS, and Office 365 administration.
Strong working experience with Active Directory, Azure AD, and group policy
management.
Familiarity with ITIL practices, incident management, and SLAs.
Understanding of cybersecurity fundamentals, endpoint protection, and access control.
Excellent troubleshooting, analytical, and documentation skills.
Customer-oriented approach with strong communication and professionalism.

Prior experience supporting hybrid or distributed teams across multiple sites is a plus.
Must be based in Denver, CO, and available onsite full-time.