What are the responsibilities and job description for the Repair Technician position at Sour Tech?
Who We Are:
For over twelve years, Sour Tech has been the trusted, locally-owned resource for tech sales and repair in Bryan-College Station. We specialize in fixing and refurbishing phones, tablets, computers, gaming consoles, and more. At Sour Tech, precision and excellence are our top priorities.
What We Are Looking For:
Sour Tech is seeking a full-time Repair Technician to join our team. A Repair Technician will diagnose, troubleshoot, and repair a variety of devices, including phones, tablets, computers, consoles, and other small electronics.
What We Offer:
• A starting rate of $12 per hour, with a pay increase to $15 after training completion
• Paid lunch daily
• Casual dress
• Free on-site parking
• Employee discounts on select services and products
• Opportunity for internal career growth
• Development and coaching opportunities to build technical skills and knowledge
Job Duties:
• Diagnose device issues
• Update and modify repair tickets as a device moves through the repair process
• Communicate with customers and team members on the progress of repair tickets
• Diagnose and resolve customer tech questions and problems
• Maintain a professional demeanor at work
• Intake arriving inventory and organize as needed.
• Consult necessary manuals or guides to research solutions
• Study training materials and follow guides to perform tasks with varied difficulties
Requirements:
• Attention to detail
• Willingness to adhere to our thorough repair guidelines
• Ability to problem-solve with patience
• Ability to communicate issues and procedures to customers in an effective and understandable way
• Motivation to find solutions to technical problems
• Knowledge of iPhones, Samsung, and other smartphones; as well as tech in general
• A background in electronic repair or similar technical fields is an asset, but not required
• Intake arriving inventory and organize as needed
• Be able to communicate clearly and effectively in spoken and written English with customers and other team members
Store Hours of Operation
• 10 AM to 7 PM Monday to Friday, 10 AM to 5 PM Saturdays
Schedule:
• 6 - 8 hour shifts
Ability to commute/relocate:
• College Station, TX: reliably commute or plan to relocate before starting work (required)
For more information on Sour Tech, visit our website at: www.SourAppleRepair.com
Salary : $12 - $15