What are the responsibilities and job description for the Service Manager position at Soup 'n Fresh?
The Service Manager at Soup ‘n Fresh is a hands-on operational leader responsible for driving daily FOH excellence. This role ensures high guest satisfaction, upholds service standards, and facilitates team accountability. The Service Manager will oversee pre-shift execution, service recovery, team timekeeping, compliance with safety procedures, and technology-driven tools including Jolt, SpotOn, 7Shifts, and MarginEdge. A strong grasp of floor presence, guest interaction, and operational flow is expected.
Key Responsibilities:
FOH Operations & Service Flow
- Lead floor management during meal periods ensuring guest satisfaction and efficient table turnover.
- Host daily pre-shift meetings to communicate goals, team assignments, and service priorities.
- Monitor and coach sidework execution and break coverage for all FOH roles.
- Serve as liaison between staff and management, addressing guest service issues promptly and effectively.
- Perform clock-in oversight and approve time punches and corrections.
Compliance, Quality & Safety
- Verify food temperature, quality, and presentation throughout buffet and food bar service.
- Use digital tools (Jolt, temperature probes) to perform scheduled safety and facility checks.
- Ensure chemical safety and machine operation standards are followed.
- Investigate and log any guest or facility issues using approved incident reporting protocols.
Administrative Tools & Accountability
- Maintain accuracy across SpotOn functions (comps, discounts, refunds, gift cards, reopen checks).
- Ensure timely and correct use of 7Shifts for break tracking, roster reviews, and time card logs.
- Oversee daily roster, approve margin entries, and log waste data into MarginEdge.
- Review Jolt checklist completion reports and flag any late or missed entries.
Inventory & Ordering
- Assist with end-of-day counts and order entries.
- Validate FOH ingredient levels, storage procedures, and FIFO compliance.
- Assist in labeling/prepping backup items for high-volume times.
Technology Use
- Troubleshoot common device and software issues (POS, iPads, printers).
- Ensure all FOH team members complete tasks in Jolt, 7Shifts, and other platforms as required.
- Follow up with staff for incomplete logs or facility checklist misses.
Preferred Qualifications:
- Minimum 2 years FOH supervisory experience in fast-paced or buffet-style dining preferred.
- Proficient with SpotOn, Jolt, and 7Shifts platforms (training provided if needed).
- California Food Handler Card required.
- Proven leadership and communication skills with ability to delegate and follow up.
- Bi-lingual English/Spanish a plus.
Physical Requirements:
- Ability to stand/walk for extended periods.
- Able to lift up to 25 lbs and perform light physical labor including moving equipment and cleaning.
Work Schedule & Expectations:
- Full-time hourly or salaried based on experience and availability.
- Must be available weekends and holidays, with flexible opening/closing availability.
Soup 'n Fresh is bringing a fresh new dining experience to Rancho Cucamonga, Chino Hills and hopefully more!
We're looking for friendly and dedicated team members to help us create a welcoming and enjoyable atmosphere for our guests. We specialize in customizable meals, featuring a variety of fresh salads, comforting soups, and other delicious options.