Social Services Manager

Job Overview 
Coordinate services offered by the Social Services Department and promote the psychosocial growth 
and well-being of residents, family and staff. Assist residents and their families in finding and 
utilizing financial, legal, mental health, transportation, and other community resources. 
Basic Qualification 
Education/Training: High school diploma or equivalent required. BA in Social Work or Social Services 
Consultant is required for 120 or more bed facility per WAC 388-97-0960. 
Skills: Ability to deal tactfully with co-workers, residents, family members, visitors, and the public. Must 
have the ability to work with ill, disabled, elderly, emotionally upset, and, at times, hostile people within 
the facility while remaining calm and professional. Must have strong communication skills and an ability 
to listen to and empathize with others. 
Experience: Long term care experience or health care social work preferred. 

Standard Requirements 
1. Support the Missions, Values, and Vision of Hyatt Family Facilities and the facility. 
2. Protect Resident Rights and ensure an atmosphere which allows for the privacy, dignity and well 
-being of all residents in a safe, secure environment. 
3. Support, coordinate with, and implement specific procedures and programs for: 
a. Safety, including universal precautions and safe work practices, established fire/safety/ 
disaster plans, risk management and security, report and/or correcting unsafe working 
conditions, equipment repair and maintenance needs 
b. Confidentiality of all data, including resident, employee, and operations data. 
4. Support and participate in common teamwork: 
a. Cooperates and works together with all co-workers; plan and completes job duties with 
minimal supervisory direction, including appropriate judgment. 
b. Uses tactful, appropriate communications in sensitive and emotional situations. 
c. Follow up as appropriate with supervisor, co-workers or residents regarding reported 
complaints, problems, and concerns. 
d. Promotes customer service with residents, family members and guests. 
e. Adheres to requirements for in-service training; attendance, uniform, department, and 
dress code policies, including personal hygiene, and completes other work duties as 
assigned. 
Essential Duties 
1. Under the direction of the Social Services Director, provide information for residents 
and families concerning POLST forms and living wills. 
2. Assist with completion of Medicaid applications and documentation as determined 
by resident need. 
3. Coordinate facility services offered. 
4. Promote psychosocial growth and well-being in residents, family and staff 
5. Responsible for all AIMS testing per OBRA regulations as well as consultation with 
other care providers. 
6. Monitor psychotropic medications and behavioral flow sheets. Facilitate Gradual 
Dose Reductions, where appropriate with consultation from Nursing Services. 
7. Coordinate mental health and psychiatric services for residents as needed. 
8. Obtain resident’s social history and update as necessary in resident’s medical record. 
9. Participate with interdisciplinary team in developing individual resident care plans. 
10. In coordination with other disciplines, develop a comprehensive discharge plan and 
assist family and resident with arrangements to ensure a safe and successful return 
home.
11. Arrange and conduct care conferences. 
12. Meet with new residents and family members to orient them to facility procedures 
and complete initial MDS assessment. 
13. Provide counseling to residents and resident’s family members in times of need. 
14. Advocate for the protection of residents’ rights and responsibilities. 
15. Complete and update resident Personal Belongings sheets as needed. 
16. Anticipate and coordinate necessary room changes. 
17. Facilitate the resolution of resident and family concerns. 
18. Other duties as assigned. 

Physical Demands of the Job: 
1. Frequent tasks involve walking throughout the shift. Distances typically less than 200 feet with 
occasional walking greater distance, walking is on even surfaces. 
2. Occasional sitting during duties, the majority of which will be at your workstation in 
ergonomically correct chair and desk.
3. Occasional standing does not need to be static. 
4. Occasional squatting and/or bending, necessary when obtaining paperwork. 
5. Lifting up to 10 lbs. frequently, 11 to 25 lbs. occasionally, 26 to 50 lbs. seldom and lifting greater 
than 50 lbs. is not required. 
6. Repetitive movements require following proper body mechanics. Notify supervisor of any 
concerns. Fine repetitive motor skills will be used frequently; gross repetitive motor skills will be 
used occasionally. 
7. Occasionally push/pull up to 25 pounds of force. 

Salary : $30 - $34