What are the responsibilities and job description for the Salesforce CRM Specialist position at SoundOff Signal?
Description
We are seeking a highly motivated and detail-oriented Salesforce CRM Specialist to join our growing team. In this pivotal role, you will work closely with the Salesforce System Administrator and Cross-Functional business teams to ensure the smooth operation and strategic development of our Salesforce ecosystem. You will manage internal and external customer users, collaborate with (CFTs) to maintain data quality standards, address reporting needs, assist with internal user training, and manage incoming Salesforce help desk submissions. This is an excellent opportunity to work, learn, and grow in a dynamic environment, ensure our Salesforce platform is optimized for business needs and provide a seamless experience for end-users.
Demonstrates SoundOff Signal’s Core Values in daily interactions with internal and external customers.
Support architecture and UI/UX development initiatives.
Support system integrity and data quality efforts.
Support innovative technology initiatives.
Provide end-user technical support and troubleshooting.
Assist in maintaining user accounts, profiles, roles, and permissions.
Reporting and training needs for the CFTs (Cross-Functional Teams).
Create and maintain process documentation
Email campaign technical support
Assist with the day-to-day administration and support of the Salesforce platform.
Requirements
Job Requirements
Exposure to CRM platform administration, ideally with hands-on familiarity of the Salesforce ecosystem.
Strong understanding of project development cycles and project management skills.
Knowledge of data management processes and best practices.
Familiarity with Salesforce reporting tools.
Salesforce certifications are a plus.
Soft Skills
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Attention to detail with a strong focus on data accuracy and system efficiency.
Problem-solving and analytical skills.
Enthusiasm to learn and grow in the Salesforce ecosystem.
Physical Requirements
Able to lift up to 35 lbs.
Able to stand, sit, walk, bend, twist, rotate and/or reach throughout an entire shift.
Must be able to handle and work with small parts.
Working Conditions
Mostly office environment, occasional light manufacturing environment
Fast-paced, team-oriented environment
Low noise level in a temperature-controlled setting
Some level of domestic and/or international travel may be required
May work remotely once trained
Mostly normal business hours with occasional need to flex hours