Patient Operations Coordinator

Dynamic Spine and Pain Institute – Spokane, WA
$25–$27/hr DOE | Full-Time | Monday–Friday

Future option for 4-day workweek | Growth to $27–$30/hr

About Us

Dynamic Spine and Pain Institute is a new, patient-centered medical practice in Spokane. We are committed to providing thoughtful, compassionate, and efficient care. As a growing clinic, we are looking for a reliable, professional team member who enjoys variety and wants to grow with the practice.

Position Summary

We are hiring a Patient Operations Coordinator to support front desk operations, scheduling, communication, and administrative tasks. This hybrid role blends receptionist duties with early-stage office management responsibilities.

This is an excellent opportunity for someone who thrives in a fast-paced clinical setting and wants to help build systems and culture in a growing practice.

What You'll Do

Front Desk & Patient Support

• Greet and check in patients

• Answer phones and return messages

• Manage clinic email and patient inquiries

• Collect copays and verify insurance

• Ensure a positive, professional patient experience

Scheduling & Coordination

• Manage provider and procedure schedules

• Coordinate referrals, imaging, and pre-authorizations

• Maintain timely communication with patients and outside offices

Administrative & Office Management Support

• Assist with billing tasks and insurance follow-up

• Maintain office supplies and reorder as needed

• Support EMR documentation

• Help develop office systems and procedures

• Ensure HIPAA compliance and proper data handling

Qualifications

Required

• Experience in a medical, dental, or clinical environment

• Strong communication and customer-service skills

• Comfortable with scheduling software and multitasking

• Organized, detail-oriented, and able to work independently

Preferred

• EMR or medical scheduling experience

• Front-desk or office-management experience

• Insurance verification or pre-auth experience

• Experience in a smaller or startup-style medical practice

Schedule

• Full-time, Monday–Friday

• Future option for 4-day workweek as patient volume grows

• Occasional flexibility for family needs with advance notice

Compensation & Benefits

• $25–$27/hr DOE

• 6-month performance review with growth track to $27–$30/hr

• Paid time off

• Simple IRA match (once eligible)

• Opportunity to advance into a full Office Manager role

Why Join Us?

• Meaningful work

• A supportive, patient-first environment

• Chance to help build a clinic from the ground up

• Real growth potential as the practice expands

We look forward to welcoming a dedicated and compassionate team member to Dynamic Spine and Pain Institute.

Salary : $25 - $27