Receptionist

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400 hospitals across 45 states. Our team of 4,000 clinicians and 1,000 business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Self-managed PTO Plan OR Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Role

The Receptionist is the first point of contact for patients, visitors, and providers, responsible for creating a welcoming and professional front desk experience. This role supports daily administrative and communication functions while ensuring excellent customer service and maintaining patient confidentiality with HIPAA requirements.   

Essential Duties and Responsibilities 

• Greeting patients and deliveries
• Answering phone calls, directing the calls as required
• Answering emails and other electronic messages as required
• Processing incoming and outgoing fax documents as needed
• Assisting with the mail and revenue process
• Maintaining patient confidentiality and adhering to HIPAA compliance requirements
• Managing inventory and placing orders as required
• Providing excellent customer service to patients and providers
• Other duties as assigned

Values

• Self-Motivation: Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what is next
• Communication: The ability to speak, write, and listen clearly and consistently
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound
• Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Critical Thinking: Demonstrates the ability to be proactive, anticipate needs; ability to make good decisions with incomplete, ambiguous information
• Resourcefulness: Demonstrates proactive willingness to utilize available information and tools to figure things out
• Customer-focused: Puts the customer's (internal and external) needs first and makes customers their top priority
• Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process

Knowledge, Skills, and Abilities

• Effective oral and written communication skills
• Good telephone skills
• Excellent customer service skills
• Proficient technical (computer) skills

Education and Experience

• High School Diploma or GED
• 1-3 years working with the general public in a customer service position

Pay Range: $15-$17 per hour.   Exact pay will be determined based on candidate experience and location, size of program being supported.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.  

Salary : $15 - $17