Digital Equity Coordinator

WHO is Sound Generations?

We are a comprehensive non-profit organization that serves older adults and people with disabilities in King County. Our mission is to partner with older adults to provide accessible and inclusive services so they can age their way. We are currently seeking a Digital Equity Coordinator to join the Ballard Senior Center in Seattle, WA.

What will YOU do?

The Digital Equity Coordinator supports members and guests of the Senior Center with their technology needs. Support is provided to help people recover forgotten passwords, download apps for any device, fill out online forms, text a photo, manage icons on home screens, update Windows, connect a Bluetooth device, etc. Support is provided both one on one and in classes for small groups.

Pay Rate: $26.78 per hour (Starting compensation for this role is fixed at a flat rate of $26.78/hour)

Work Schedule: 16 hours per week (there is some flexibility with how the hours are split during the work week)

Benefits:

• Paid sick leave.
• Employer paid 401k plan.

Responsibilities:

• Provide individual and/or small-group tech assistance to members, guests, and clients.
• Identify client’s technology goals. Discuss digital access and needs for access. Inform clients about free or affordable home internet service options.
• Coach individuals on the use of their devices and how to access both critical and enriching services.
• Resolve user-interface problems on client’s devices, through training, coaching, or by making modifications to software or firmware on a device.
• Respond to requests for technology assistance in a professional and timely manner.
• Maintain computer lab and electronic devices to ensure they are in proper working order.
• Gather, collate, and analyze data. Create and distribute reports.
• May recruit, screen, place, train and supervise volunteers.

Requirements:

You must have:

• High School Diploma OR Equivalent.
• One year of user support experience.

Sound Generations is an equal opportunity employer, and we value our diverse workforce. We welcome everyone who is interested in serving our local communities. Please contact our HR Team at hr@soundgenerations.org for help with accommodations or if you have any questions.

HOW do I Apply?
Please visit: https://soundgenerations.org/careers/

We will begin reviewing applications and conducting interviews as soon as possible. The role will remain open until filled. We look forward to learning more about you and what you can bring to Sound Generations.

Note: We do not provide sponsorship for work visa or work authorizations.