What are the responsibilities and job description for the Per Diem Outreach Coordinator position at Sound Family Medicine?
Outreach Coordinator
Position Summary:
Provides support to the Care Team (provider, medical assistant, etc.) by coordinating care for patients on the daily schedule; this support will require advanced administrative skills and knowledge. Will coordinate services for all patients who are part of the assigned panel. Focusing on health maintenance and those with serious, complex, or chronic health problems, or those with psychosocial issues. Work is generally performed independently requiring judgment and problem-solving skills with limited supervision.
Essential Functions:
- Serve as an effective communication link between patient and clinic staff by gathering information from patients.
- Communicates with patient directly to discuss preventative care needs or follow up needed and refers patients with medical concerns to appropriate clinical staff.
- Review provider schedules and patient charts to assist the care team in coordinating care for visits and identifying preventive healthcare needs.
- Assist in the review of medical records to highlight Star opportunities for the medical staff
- Activities include data collection, data entry, quality monitoring, upload of images, and chart collection activities
- Locate medical screening results / documentation to ensure quality measures are followed in the closure of gaps. Will not conduct any evaluation or interpretation of Clinical data
- Optimize customer satisfaction, positively impact the closing of gaps in care and productivity
- Work with clinic team on developing standards, implementation, and maintenance of programs in chronic disease management for patients.
- Additional clerical duties as assigned.
Competencies/Skills:
- Teamwork: Works together to achieve our goals, collaborating to achieve success and respecting our differences as people.
- Communication: Keeps coworkers and management informed and openly offers information in an effective manner. Communicates in a manner that can be understood, both in writing and orally. Can easily be approached by patients, coworkers and managers. Interactively listens and seeks clarification when necessary. Demonstrates effective interpersonal skills, including diplomacy and conflict resolution, and is flexible when dealing with other people and work styles.
- Decision Making/Problem Solving: Able to identify existing or potential problems, gather relevant information, and analyze the information to identify possible causes of problems. Applies knowledge, experience, and common sense and considers alternatives when deciding on the best potential solutions. Ability to work proactively and effectively in a team as well as independently.
- Job Knowledge: Demonstrates clear and thorough knowledge of responsibilities, understands the components of the job and how their job affects their department and the company. Knowledge of medical terminology.
- Dependability: Demonstrates consistent reliability in the work that they produce and the behaviors they display and how it affects the larger picture.
- Productivity: Utilizes time management skills to prioritize tasks based on level of importance and produce the expected volume of work without jeopardizing quality.
- Caring: Treating our patients and our employees with compassionate care, always trying to do what is best for everyone, for our patient community, and workplace as a whole.
- Patient Focused: Providing the best family medical care to our patients.
- Intentional: Making decisions and behave in a way that ensures the desired outcome is most likely.
- Integrity: Striving to be open and honest and hold ourselves to the highest standards of ethics, honesty, and transparency in everything we do.
- Good organizational skills.
Supervisory Responsibilities:
This position does not have any supervisory responsibilities.
Work Environment:
This position will work in an office environment with a moderate noise level. This role will interact with patients, coworkers, venders, and the public. This role will use standard office and medical equipment such as computers, phones, copiers, filing cabinets, and fax machines. Must be able to communicate in fluently in English when writing and speaking.
Physical Demands:
This position is primarily an active role; however, this position needs to file, communicate over the phone and in-person, and use standard office equipment. This position may be required to lift upto 15-20 pounds.
Travel:
Minimal local travel may be needed for this position.
Minimal local travel may be needed for this position.
Education and Experience:
- High School Diploma or equivalent
- Prior experience working as a Medical Assistant preferred.
- Reasonable accommodations may be made to enable individual with disabilities to perform the physical requirements of this position.
- 2 years of telephonic customer service experience
- 1 years of a healthcare background with medical terminology and familiarity of clinical issues
- 1 years of working experience with Microsoft Tools: Microsoft Word (creating memos, writing), Microsoft Outlook (setting calendar appointments, email) and Microsoft Excel (creating spreadsheets, filtering, navigating reports)
Other Duties:
This is not a comprehensive list of all duties, responsibilities, or activities that may be required for this position. Position requirements including duties, responsibilities, or activities may change at any time, with or without notice.
Sound Family Medicine is a smoke-free, drug-free workplace. All employment offers are conditioned upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization as well as all employees be fully vaccinated for COVID-19 by October 18, 2021.