What are the responsibilities and job description for the Patient Services Representative - Per Diem position at Sound Family Medicine?
Sound Family Medicine, a private family practice in Puyallup is looking for a Patient Services Representative to join our call center team. This is a great opportunity for the experienced professional or if you are just starting out in your career and want to in the healthcare field. Need flexibility? We are looking for some “Per Diem” staff who want to help out will vacation coverage, sick call coverage or special project coverage.
We are looking for enthusiastic, customer-focused, self-motivated and organized individuals to join our call center team. The ideal candidate is a fast learner, tech savvy, have good phone etiquette and very dependable. Must have excellent interpersonal, verbal and written communication skills.
Position Summary:
The Patient Services Representative is responsible for assisting our patients over the phone in a friendly and professional manner.
Position Summary:
The Patient Services Representative is responsible for assisting our patients over the phone in a friendly and professional manner.
Shift: Per Diem, hours vary as needed, Monday through Friday
During normal business hours 7am – 7pm
No guaranteed hours, flexible availability
During normal business hours 7am – 7pm
No guaranteed hours, flexible availability
You must be available for 1 full week - 40 hours for onboarding.
The duties assigned include, but are not limited to:
- Take patient calls for scheduling/reschedule appointments
- Provide excellent phone customer service
- Answer basic company questions
- Work with our clinical team to provide answers to healthcare questions
- Be able to multi-task in a busy environment
- Maintain professionalism in stressful situations
- Must exhibit a high level of professionalism
- Desire to work in a collaborative team environment
- Additional duties as assigned
Required Certifications & Qualifications:
- High School Diploma or equivalent: Required
- One year of Medical Office and EPIC experience: Preferred
Health Requirements:
- Documentation of TDaP vaccine within the last 10 years.
- Documentation of influenza for the current year.
Pay Range:
$18.00 - $24.50 DOE
Sound Family Medicine is a smoke-free, drug-free workplace. All employment offers are conditioned upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization as well as all employees be fully vaccinated for COVID-19 by October 18, 2021.
Salary : $18 - $25